Shantelly
15 oktober 2024
Most disgusting and nastiest hotel I’ve ever stayed. I’ve stayed at the Hilton for a cheaper price and had a better room and experience. First of all, I paid $700+ for a three night stay, room was located in the Chelsea tower. So nothing cheap but I received a low quality room and overall awful experience. If it wasn’t for the fact that I was with family I would’ve cut my trip short and went home. The minute you come into the Chelsea towers it has a pungent smell. The smell literally punches you in the face. The hallway and room smells like sewage. I had to let the shower water run for a couple minutes before hopping in to make sure feces wasn’t coming from the faucet. The wallpaper is outdated and there are weird stains on the carpet as if they’ve been there for years!!!!! The shower handle broke off when I tried to take a shower. The door chain fell off when I tried to use it for my safety!!! Do you know how unsafe that is for solo and women travelers?!?! I had to put a chair in front of the door to make sure I’m safe. The housekeeping staff doesn’t even want to clean, had the nerve to ask me “when am I leaving?” I had to ask for toilet paper and facial tissue and she ignored my request for facial tissue and only gave me one roll of toilet paper. Never had the room cleaned, beds spread, or garbage changed. Had to beg a worker outside for extra clean towels and rags and thankfully he was nice enough to give them to me. The body wash was half full when I came here and they never came to replace it. The lamp light has shorts and won’t turn on. The tv doesn’t turn on but the remote lights up like a Christmas tree, how wonderful. There’s no ironing board, just a cheap old iron. I’ve never counted down the days while on vacation until I went home until I stayed at this hotel. I will never stay here again. Never wanted to leave a place so bad. I got nothing out of coming here. I will make sure I spend extra for a nicer hotel than coming to this cheap dump.
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