Renaissance by Crystall

Renaissance by Crystall recensioner

Renaissance by Crystall

Mosque District, 15 B, Qanysh Sätbayev Ave, Atyrau, 060011, KazakhstanVisa hotellinformation
Renaissance by Crystall
Renaissance by CrystallRenaissance by CrystallRenaissance by Crystall
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Gästrecensioner

4/5
Mycket bra
18 recension
Verifierade recensioner
Läge och interiör4.0
Bekvämligheter3.9
Service4.0
Renlighet4.0
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Alla recensioner(18)
Positiva recensioner(9)
Negativa recensioner(4)
Gästanvändare
Rum Deluxe King
Bodde på dec. 2023
Affärsresenärer
6 recension
4.7/5
Otroligt
Publicerades 22 jan. 2024
Хороший отель, всегда останавливаюсь тут, когда приезжаю. В этот раз телефон в номере работал очень плохо, но в целом впечатления хорошие
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Gästanvändare
Rum Deluxe King
Bodde på sep. 2024
Affärsresenärer
1 recension
2.7/5
Publicerades 13 okt. 2024
Очень холодно
Översätt
Gästanvändare
Bodde på dec. 2024
Annat
5.0/5
Enastående
Publicerades 10 jan. 2025
This hotel is at an excellent location in the centre, with quick walking access to a mall and lots of eating, as well as several clubs. But why leave the hotel when the hotel bar/restaraunt has great food and stays open late? This hotel was clean with plenty of work areas, had a great gym and pool and really friendly staff.
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Gästanvändare
Bodde på feb. 2024
Annat
5.0/5
Enastående
Publicerades 30 mars 2024
I have had the opportunity to visit this hotel several times over the past few years, and I must say that the service has consistently been excellent. In particular, one of the receptionists I have encountered frequently, Dariya, has always been exceptionally friendly and professional in her assistance. I highly recommend this hotel to those in need of accommodation and rest in Atyrau for a few days, especially considering its convenient proximity to local department stores.
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Gästanvändare
Bodde på feb. 2024
Affärsresenärer
5.0/5
Enastående
Publicerades 21 mars 2024
I have been staying here on and off for 6 years. It has always been great. This was my last stay here as im returning home and will not be returning. So, a special shout out to Dariya at the front desk.who gave me a upgrade and a tasty cheese player and beverage sent to my room.simply the best and highly recommended hotel
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Gästanvändare
Bodde på jan. 2024
Annat
5.0/5
Enastående
Publicerades 25 feb. 2024
While in Atyrau for extended stay, the Renaissance was the perfect place to stay. The staff was so kind and helpful and really made all the difference. The breakfast each morning was lovely and enjoyed the dinner and bar area as well. Thank you to all the staff for all your did to make my staff so lovely.
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Gästanvändare
Bodde på apr. 2023
Affärsresenärer
2.0/5
Publicerades 3 maj 2023
All infrastructure of even deluxe rooms, except bed, is old and outdated. Floor covers, toilets, faucets, tissue boxes, everything in need of overhaul. They don’t have even adapters for foreign power plugs. Staff badly trained, breakfasts are ok but barely. Avoid
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Gästanvändare
Bodde på dec. 2022
Affärsresenärer
5.0/5
Enastående
Publicerades 31 jan. 2023
Good hotel! Very friendly personal! The chef of restaurant is very kind man. The breakfast was beautiful! Clean rooms. Good location. There is a sauna and gym. There is a bar and coffee shop. There is a laundry. I hope I will come back again. Thank you very much!
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Gästanvändare
Bodde på okt. 2022
Annat
2.0/5
Publicerades 15 nov. 2022
You can call and call but you won’t have anyone answer the front desk. Check in was painfully slow. Had to wait in the restaurant until they figured everything out. service was fairly good a few months ago, but times have changed. Very disappointed with the visit.
Översätt
Svar från boendet: Dear mr. Matt, Thank you for choosing Renaissance Atyrau. Your feedback is so important for us, as we are constantly working on improvement of our service. We are so sorry for disappointing you this time, check-in should go smooth and comfortable for the guest. If you gave us information (dates and room number) regarding your stay, we could work it out to avoid such mistakes in the future. Looking forward to seeing you in our hotel. Best Regards, Ruslan Orudzhev Renaissance Hotel Operations Manager ruslan.orudzhev@marriott.com +79099449169 (whatsapp, telegram) +77055507397
Gästanvändare
Bodde på maj 2022
Ensamresenärer
1.0/5
Publicerades 18 juni 2022
I bought a vodka tonic in the Lift 2500 I bought a vodka tonic in Renassance 4500 I bought a vodka tonic in Chechil 1750 Renaissance was empty, lift was empty, Chechil was full. Barmaglot at 2250 was full. Oil is $120 a barrel, but the operators are not passing it on to the contractor or workforce, so only a few have Renassance money.
Översätt
Svar från boendet: Dear Q8027GFandrewd, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the appropriate leadership team. Please be aware that we are changing all our prices and especially the mix in all our A la carte beverage menus of the hotels. This will be effective before the weekend. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, Shamil Chupanov Front Office Manager
Gästanvändare
Bodde på nov. 2024
Affärsresenärer
84 recension
3.5/5
Publicerades 23 jan. 2025
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