River Palace Hotel

酒店在烏拉爾河畔，位置離阿特勞機場不遠，打車十幾分鍾，對差旅來説比較方便。但是酒店整體老舊，外立面、內部都有年久失修的痕跡。第一天住的房間浴室沒熱水，但服務員態度不錯，及時進行了更換。

這個酒店非常不錯，就在這個河邊上，景色也很不錯。房間很大，非常乾淨

環境好，出行方便

房間不錯的

I stayed at this hotel several times during my travels in Kazakhstan and found it quite comfortable and well served. I was fully satisfied in all my needs with taxi, restaurant and room. During my last stay I had a window with a pleasant view of the Ural River; hence don't miss to ask for it.

Very popular with business travellers in the energy industry this hotel is located right on the river. There are a number of restaurants in close walking distance. The best thing about this property was they kindly upgraded me to a large apartment. The second best thing is the proces are extremely reasonable if you’re on a corporate rate. As for the opportunities for improvement, it was strange that they only give you one towel for your bathroom. I called reception to ask for a 2nd one and was told it’s not possible. So I waited until later and spoke to reception a 2nd time, explaining a needed 2 towels - again it was clear this was not something they do. That in itself earns the hotel a 3* review. They also only supplied three flat pillows and I only got the 4th pillow sent up on 2nd request. The other annoyance was the internal heating. When I arrived my room temp was 27C. Only after I shut the heating off, and open windows (-10C outside) could I get the temp down to a level where it was comfortable to sleep. Maybe it’s a cultural issue but the heating is set way too high. The other area for improvement is in food service. If you order a meal don’t assume all items will arrive at the same time, as you would expect. Only one of the two lifts were working causing delays during bus6 periods. What I liked was good little mini bar in reception area and nice spa with very inexpensive massage service.