Horizon by SkyCity

The room is amazing. Clean room and great room service. They fulfilled my request even in the middle of the night. Location is perfect, able to get to queen street by just a couple minutes of walk.

We were really looking forward to our stay at this hotel, which is new, has a very central location, is very clean, and has a very-well equipped gym. These features were greatly appreciated. Unfortunately, we encountered a few issues that affected our experience. Despite booking for three guests, our room was only prepared for two, and even after requesting additional amenities, they were not fully provided. The in-room phone was also not working, making it difficult to communicate with the front desk. Housekeeping seemed inconsistent—our room was not thoroughly cleaned after the first night, with some items left out of place and the trash not emptied. Additionally, when ordering a breakfast box for an early checkout, we were surprised by the lack of flexibility in food choices, as we could only remove items rather than substitute them. A bit more understanding from the staff in handling such requests would have been appreciated. Lastly, we noticed that some of the buffet food tasted stale, and one of our family members felt unwell afterward. We’re not sure if this was an isolated incident, but it was a bit concerning.

The holiday is nice and will book again if we visit. The restaurant is good

really wonderful experience here near central business district

I was thoroughly impressed. The property is modern, well-appointed, and clearly designed with the business traveler in mind. Check-in was seamless — the staff were sharp, professional, and proactive. The room was well laid out with excellent lighting, reliable Wi-Fi, and an outstanding bed — easily one of the best I’ve had in a hotel. The in-house restaurant exceeded expectations. Breakfast was efficient, the quality of the food was high, and the coffee stood out. The bar carried some excellent wines, and the team were sharp with their wine knowledge — a nice surprise. The gym was another highlight, fitted out with premium Technogym equipment — far above the usual hotel standard. Overall, a strong addition to Auckland’s hotel scene — I’d be happy to return and recommend it for business or leisure stays.

Excellent hotel. great service. Well appointed room. Delicious food in restaurant. Very well recommended to stay/