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Verifierade recensioner
Läge och interiör4.2
Bekvämligheter4.2
Service4.1
Renlighet4.3
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Negativa recensioner(12)
Gästanvändare
Habitatrum
Bodde på dec. 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 9 jan. 2025
Beautiful hotel, great size room and high quality products!
Staff are extremely friendly and helpful!
Översätt
Svar från boendet: Dear Guest Thank you for the feedback, we are glad you enjoyed staying with us, also, we greatly appreciate your compliments on our hotel facilities, room condition and size, the high quality delivery on both food and services. Please let us know when you are planning to revisit us at Naumi, we ensure your next stay is more acoomodating and enjoyable.We are looking forward to seeing you again.Kind RegardsDavid ZhuFront Office Manager
Gästanvändare
Habitatrum
Bodde på dec. 2024
Ensamresenärer
1 recension
4.5/5
Utmärkt
Publicerades 4 jan. 2025
Very friendly and helpful at check in. Not a great selection of food in restaurant but what I did have was nice enough. Clean and quite room. Enjoyed a soak in bath. Would stay again.
Översätt
Svar från boendet: Dear Guest Thank you for the feedback, we are glad to see you enjoyed most of the stay at Naumi this time. However, we understand your concern about the limited options on our food menu for dining in the restaurant. We will share your comments with our Team and Management for a regular service review. We are looking forward to seeing you again soon.Kind RegardsDavid ZhuFront Office Manager
Gästanvändare
Habitatrum
Bodde på dec. 2024
Par
1 recension
4.2/5
Mycket bra
Publicerades 11 jan. 2025
Quite a long walk to our room which is exhausting given that we have luggages that we needed to carry ourselves. But other that, it was a good stay and clean rooms.
Översätt
Svar från boendet: Dear Guest, thank you for the comments, we understand your corcern about the far distance between your room and our main entrance, we apologize for this convenience due to the massive layout of our ppremised. Please let us know if you have any plans to revisit us, we will make sure your next stay is moe accomodating and enjoyed.We are looking forward to seeing you again soon.KInd RegardsDavid ZhuFront Office Manager
Gästanvändare
Habitatrum
Bodde på nov. 2024
Familj
7 recension
4.2/5
Mycket bra
Publicerades 1 jan. 2025
We've stayed at the Naumi a few times prior to and after international flights....and the convenience of location and transport to and from hotel to airports are the reason why.
The hotel itself is clean and has great amenities. Although we scored a room with a broken extract fan, which kept making a loud disruptive noise intermittently throughout the night.
Usually service is great.
However, this time we found it subpar, with bar staff ignoring us completely when we were standing at the bar for service.
Other than the subpar experience with service this time. We will be back, convenience to airports is just too good.
Översätt
Svar från boendet: Dear Guest By way of introduction my name is David and I am the Front Office Manager at Naumi Auckland Airport.Firstly, thank you for taking the time to complete your post stay survey. Good or bad, it is important we hear this feedback from our guests to ensure we are meeting and exceeding your expectations.At Naumi, we actively try to do things a little different, and we believe small touches certainly help our guests have an enjoyable experience. We are delighted to know that you enjoyed your experience and we sincerely hope to see you return to our amazing property.Please ensure you check out our website for the best rates and any special offers.Thanks again for sharing your thoughts on your recent stay. We hope to welcome you back soon. Regards,David ZhuFront Office Manager
Leung Yiu Ming Eric
Habitatrum
Bodde på nov. 2024
Familj
11 recension
5.0/5
Enastående
Publicerades 4 jan. 2025
Hotel in very good location, lots of carpark and clean. Room is spacious toilet is clean. One minor thing the aircon is too cold even i turn up high😅
Översätt
Svar från boendet: Dear Eric Thank you for the feedback, we are glad you enjoyed your stay this time, also, we greatly appreciate your compliments on our hotel carpark facilities, cleanliness of room condition. However, we understand you had a concern abour out air conditioning as it seems to be too cold to manage. This comment will be shared to our Maintenance Team for an inspection. Please kindly let us know if you have any recent plans to revisit us, we are always here to assist. We are looking forward to seeing you again soon.Kind RegardsDavid ZhuFront Office Manager
Melzza23
Habitatrum
Bodde på maj 2024
Par
7 recension
3.7/5
Publicerades 12 aug. 2024
Easy check in. Front desk customer service is awesome! Only one entrance to the hotel which meant the carpark was far away from our room. The foyer had an off stench every time you walked in. The room was great, especially for what we paid for it. The buffet breakfast closes earlier in comparison to other hotels we’ve stayed at so we didn’t get to enjoy brunch for long. Also would be beneficial to have a little sign for items you can order somewhere near the buffet as we didn’t know you could order hashbrowns. The only hassle we had was housekeeping. 2 days we had left early and arrived late to our room not done and the sign still on the door. One of those days, we had popped back in to pick up some clothes and housekeeping was outside our room when we came out. Excuse the guitar in the pic, was taking a shot for something else but here’s a snippet of the decor.
Översätt
Svar från boendet: Dear Melzza23By way of introduction my name is David and I am the Front Office Manager at Naumi Auckland Airport.Firstly, thank you for taking the time to complete your post stay survey. Good or bad, it is important we hear this feedback from our guests to ensure we are meeting and exceeding your expectations.At Naumi, we actively try to do things a little different, and we believe small touches certainly help our guests have an enjoyable experience. We are delighted to know that you enjoyed your experience and we sincerely hope to see you return to our amazing property.Please ensure you check out our website for the best rates and any special offers.Thanks again for sharing your thoughts on your recent stay. We hope to welcome you back soon. Regards,David ZhuFront Office Manager
Gästanvändare
Habitatrum
Bodde på nov. 2024
Familj
1 recension
4.0/5
Mycket bra
Publicerades 23 dec. 2024
Overall a great hotel close to the airport. Very good amenities, clean, well maintained & fun decor. Room was spacious, clean & nice. Small outdoor patio was great. Big hotel with different wings & room options. Service from initial phone contact to check in etc was excellent. I read some bad reviews & was nervous but none of them held in my experience. Near busy road but surprisingly quiet. Pool & gym was great. We added the buffet breakfast & were very happy with it.
Översätt
Svar från boendet: Dear GuestThank you for the feedback. We are glad to see your satisfaction on the recent stay at Naumi. Also, we greatly appreciate your compliments on our hotel facilities, cleanliness of room conditions, landscaping outside patio. Please kindly let us know if you have any plans to revisit us, we are always here to assist. We are looking forward to seeing you again soon.Kind RegardsDavid ZhuFront Office Manager
Gästanvändare
Habitatrum
Bodde på nov. 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 14 dec. 2024
Fantastic service, nothing was too difficult to accomodate our needs. Comfy beds, great facilities. Will book again.
Översätt
Svar från boendet: Dear Guest Thank you for the feedback, we are glad you enjoyed your stay with us this time. We greatly appreciate all your compliments on our hotel facilities, bedding conditions. Please let us know if you have any recent plans to revisit us, we will make sure your next stay is more accommodating and enjoyable. We are looking forward to seeing you again soon.Kind RegardsDavid ZhuFront Office Manager
SanThiya10
Habitatrum
Bodde på maj 2024
Par
5 recension
4.0/5
Mycket bra
Publicerades 14 juni 2024
The hotel is near to Auckland airport and we are had a convenient stay to reach back to the airport the next day.
Översätt
Svar från boendet: Dear SanThiya10By way of introduction my name is David and I am the Front Office Manager at Naumi Auckland Airport.Firstly, thank you for taking the time to complete your post stay survey. Good or bad, it is important we hear this feedback from our guests to ensure we are meeting and exceeding your expectations.At Naumi, we actively try to do things a little different, and we believe small touches certainly help our guests have an enjoyable experience. We are delighted to know that you enjoyed your experience and we sincerely hope to see you return to our amazing property.Please ensure you check out our website for the best rates and any special offers.Thanks again for sharing your thoughts on your recent stay. We hope to welcome you back soon. Regards,David ZhuFront Office Manager
Von Gilbert
Habitatrum
Bodde på okt. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 5 nov. 2024
Very conveniently located not to far from the Auckland airport.
Rooms are spacious enough.
It's a quiet area.
All good for us (family if 4)
Översätt
Svar från boendet: Dear Von GilbertThank you for the feedback, we greatly appreciate your compliments on our hotel location, specious room condition. Please let us know if you have any recent plans to revisit us, we make sure your next stay is more accommodating and memorable. We are looking forward to seeing you again. Kind RegardsDavid ZhuFront Office Manager
Gästanvändare
Habitatrum
Bodde på aug. 2024
Res med vänner
1 recension
4.7/5
Otroligt
Publicerades 19 sep. 2024
Big room and fully equipped with all we need. Including shower gel, lotion, moisturiser, toothbrush etc.
Översätt
Svar från boendet: Dear Guest By way of introduction my name is David and I am the Front Office Manager at Naumi Auckland Airport.Firstly, thank you for taking the time to complete your post stay survey. Good or bad, it is important we hear this feedback from our guests to ensure we are meeting and exceeding your expectations.At Naumi, we actively try to do things a little different, and we believe small touches certainly help our guests have an enjoyable experience. We are delighted to know that you enjoyed your experience and we sincerely hope to see you return to our amazing property.Please ensure you check out our website for the best rates and any special offers.Thanks again for sharing your thoughts on your recent stay. We hope to welcome you back soon. Regards,David ZhuFront Office Manager
Gästanvändare
Habitatrum
Bodde på juli 2024
Familj
2 recension
4.7/5
Otroligt
Publicerades 23 aug. 2024
Luxury funky feel with very reasonable pricing for a family of for 4, beds were very comfortable and great size, making for a great nights rest, shower and bathroom were stunning and luxurious and all the extra toiletries added to the experience.
The lobby and restaurant were spectacular, and the children definitely felt like royalty walking through the front doors.
Staff were very friendly and helpful 🙂
Översätt
Svar från boendet: Dear Guest By way of introduction my name is David and I am the Front Office Manager at Naumi Auckland Airport.Firstly, thank you for taking the time to complete your post stay survey. Good or bad, it is important we hear this feedback from our guests to ensure we are meeting and exceeding your expectations.At Naumi, we actively try to do things a little different, and we believe small touches certainly help our guests have an enjoyable experience. We are delighted to know that you enjoyed your experience and we sincerely hope to see you return to our amazing property.Please ensure you check out our website for the best rates and any special offers.Thanks again for sharing your thoughts on your recent stay. We hope to welcome you back soon. Regards,David ZhuFront Office Manager
Eena
Habitatrum
Bodde på juli 2024
Par
7 recension
4.0/5
Mycket bra
Publicerades 22 aug. 2024
I love the balcony with garden. All the staff were friendly. Just not that closed to airport and the self check in system wasn’t convenient.
Översätt
Svar från boendet: Dear EenaBy way of introduction my name is David and I am the Front Office Manager at Naumi Auckland Airport.Firstly, thank you for taking the time to complete your post stay survey. Good or bad, it is important we hear this feedback from our guests to ensure we are meeting and exceeding your expectations.At Naumi, we actively try to do things a little different, and we believe small touches certainly help our guests have an enjoyable experience. We are delighted to know that you enjoyed your experience and we sincerely hope to see you return to our amazing property.Please ensure you check out our website for the best rates and any special offers.Thanks again for sharing your thoughts on your recent stay. We hope to welcome you back soon. Regards,David ZhuFront Office Manager
Gästanvändare
Basic-rum
Bodde på juli 2024
Res med vänner
2 recension
1.0/5
Publicerades 12 aug. 2024
I booked this hotel because I was travelling to see a sick friend. Sadly my friend died and I requested a refund as there was no longer a purpose for my travel My request was denied and I was not even given the option of a credit or a partial refund. I did not stay at the hotel for the reasons outlined above. Their unsympathetic attitude is disgraceful. I would never stay there and discourage anybody else from doing so
Översätt
Svar från boendet: Dear Guest By way of introduction my name is David and I am the Front Office Manager at Naumi Auckland Airport.Firstly, thank you for taking the time to complete your post stay survey. Good or bad, it is important we hear this feedback from our guests to ensure we are meeting and exceeding your expectations.Whilst it looks like we got some things right, sadly your experience wasn't without fault, and we will certainly be working on improving things at our end. Apologies for that and any inconvenience that might have caused. Please be assured that I have followed this feedback up with our team and will continue to address the areas where we missed the mark.Once again, I appreciate you taking the time to share your thoughts and I do hope we get the opportunity to welcome you back and showcase an improved Naumi experience.RegardsDavid ZhuFront Office Manager
Gästanvändare
Habitatrum
Bodde på juli 2024
Res med vänner
7 recension
5.0/5
Enastående
Publicerades 13 aug. 2024
Spacious hotel, clean and pretty! Close to airport, can reach by airport yellow bus. Everything is nice here, parking is 10dollar per day.
Översätt
Svar från boendet: Dear Guest By way of introduction my name is David and I am the Front Office Manager at Naumi Auckland Airport.Firstly, thank you for taking the time to complete your post stay survey. Good or bad, it is important we hear this feedback from our guests to ensure we are meeting and exceeding your expectations.At Naumi, we actively try to do things a little different, and we believe small touches certainly help our guests have an enjoyable experience. We are delighted to know that you enjoyed your experience and we sincerely hope to see you return to our amazing property.Please ensure you check out our website for the best rates and any special offers.Thanks again for sharing your thoughts on your recent stay. We hope to welcome you back soon. Regards,David ZhuFront Office Manager