Swiss-Belsuites Victoria Park Auckland recensioner
Swiss-Belsuites Victoria Park Auckland
206 Victoria Street West, Auckland Central, Auckland, Auckland Region, 1010, New ZealandVisa hotellinformation
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Vi erbjuder prisgaranti
1 natt
Gästrecensioner
4.3/5
Mycket bra
100 recension
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Verifierade recensioner
Läge och interiör4.4
Bekvämligheter4.2
Service4.2
Renlighet4.3
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Negativa recensioner(12)
Gästanvändare
Swiss Super Svit 2 sovrum
Bodde på okt. 2024
Res med vänner
4 recension
4.0/5
Mycket bra
Publicerades 4 nov. 2024
Had a small celebration with friends. No dental kits or slippers, but good spacious room.
Översätt
Svar från boendet: Kia ora,Thank you for choosing to celebrate with us and for sharing your feedback. I’m glad to hear you enjoyed the spaciousness of your room – it’s always wonderful when our guests can relax comfortably.We do aim to provide all the essentials for a great stay, and while the hotel does not supply slippers, dental kits are available on request. Please don’t hesitate to reach out to our team during your next visit – we’d be delighted to arrange additional amenities for you.We hope to welcome you and your friends back soon for another memorable stay.Warm regards,Chris BoydGeneral Manager
Jon-MLHK
Svit med ett sovrum
Bodde på jan. 2024
Familj
4 recension
4.0/5
Mycket bra
Publicerades 5 mars 2024
The experience was mostly good... staff were quite helpful except for 1 thing.... (see below); place was well located, clean.. ambient temperature was good even though there was only 1 a/c unit.. maybe be different in high summer..
encountered 2 issues:-
1) The door to balance is left opened.... hotel would not provide a key to lock it... as no key is given out... the lock may be incorporated in the door handle when lifted.. appeared this particular door may not be installed properly..
2) Very strange - The receptionist refused to reserved a parking space for me for some reason... (under 3 separately occassion, day after check-in, day before needing to use and the actual morning of the day of use).. and when i drove the rental car to the hotel.. it was full as apparently; i did not book....
Översätt
Svar från boendet: Thank you for your review. It was a pleasure having you stay with us and we hope to see you back again soon!
Fung
Svit med två sovrum
Bodde på nov. 2023
Familj
8 recension
3.0/5
Publicerades 3 jan. 2024
The hotel have an open kitchen, good to communicate with my boys while cooking. The hotel also have washing machine and dryer, very convenience for long staying. The hotel staffs are friendly.
The room service is by requested on or before noon time one day before. We forgot to request 2 days, the dirty towels like a small mountain in the bathroom. I called the house keeping 10 times and only got 1 time had been answered. I need to go down to the reception to get the salt , pepper, dish wash detergent, towels etc. There is only one air-con unit in the living room, bedrooms doesn't have, the fans in the bedrooms are not working properly.
Översätt
Svar från boendet: Dear valued guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the open kitchen concept, our laundry facilities, and found our staff to be friendly.We sincerely apologize for the inconvenience you experienced with the housekeeping service and the delayed response to your calls. We are committed to addressing these issues promptly and have shared your concerns with our housekeeping team for immediate improvement.Regarding the room amenities, we appreciate your feedback on the need for better communication about the room service schedule. We will work on enhancing our procedures to ensure a more seamless experience for our guests.Your comments about the air-conditioning and fans in the bedrooms have been noted, and we will assess the situation to provide a more comfortable environment for your future stays.We value your patronage and look forward to the opportunity to serve you better in the future.
Gästanvändare
Swiss Super Svit 2 sovrum
Bodde på maj 2023
Familj
1 recension
5.0/5
Enastående
Publicerades 21 juni 2023
the maids are very kind, the prices are affordable,he rooms are clean and tidy
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to provide feedback to us. We are glad that you enjoyed your stay with us. Thank you for appreciating the staff members. Hope to see you back again with us.Regards,Abby
Gästanvändare
Swiss Super 1 sovrum svit
Bodde på juni 2023
Familj
1 recension
4.2/5
Mycket bra
Publicerades 13 juli 2023
Good place and facility,except that it is very noisy at weekend!
Översätt
Svar från boendet: Thank you for your review! We are delighted to hear you had an enjoyable stay. We hope to see you back again soon!
Kitkit001
Schweizisk super svit tre sovrum
Bodde på sep. 2023
Ensamresenärer
19 recension
5.0/5
Enastående
Publicerades 18 dec. 2023
Near to the Victoria park, very nice view
Översätt
Svar från boendet: Dear Kitjai, Thank you for taking the time to leave us your review. We are glad that you enjoyed your stay with us. Thank you for appreciating the hotel. Hope to see to soon back again with us.
Eng Kien
Swiss Super Svit 2 sovrum
Bodde på juni 2022
Familj
27 recension
4.2/5
Mycket bra
Publicerades 10 sep. 2022
Location was great. Service tidy. Accommodation self contained. No other hotel amenities.
Översätt
Svar från boendet: Kia ora Lau,Thank you for staying at our Swiss-Belsuites Victoria Park and we love to hear that you enjoyed your stay with us. We are indeed in a great location - walking distance to all Auckland has to offer. All our spacious suites have apartment styles features with fully equipped kitchen, washing machine/ dryer, balcony and great views over park, city, harbour and/ or Sky Tower. We are looking forward to welcoming you back soon and thank you again for your feedback.Kind regards,Matthias Schulz – General Manager
Gästanvändare
Svit med två sovrum
Bodde på nov. 2022
Familj
1 recension
4.5/5
Utmärkt
Publicerades 23 feb. 2023
Excellent view. Friendly staff.
Översätt
Svar från boendet: Thank you for your wonderful review! We hope to see you back again soon!
Svar från boendet: Thank you for your wonderful review. We appreciate you sharing your feedback and have past this on to our department heads. It was a pleasure having you stay with us and we look forward to seeing you again soon!
Redapplenina
Svit med två sovrum
Bodde på juli 2024
Familj
7 recension
5.0/5
Enastående
Publicerades 13 sep. 2024
房間很乾凈漂亮,望出去的風景也超級美麗,比預期和圖片好。
Översätt
Svar från boendet: Thank you Redapplenina for this fantastic review. It was a pleasure having you stay with us and are delighted to hear you had such an enjoyable stay. We hope to see you back again in the near furture!regards,general Manager
Svar från boendet: Kia ora,Thank you for sharing your feedback. I’m truly sorry to hear that your stay was disrupted by noise and that you found the room uncomfortable. Being in a central location does mean some city noise can be expected, but we understand how important a good night's sleep is. We do have rooms in quieter areas of the hotel, and if you choose to stay with us again, we’d be happy to allocate one to better suit your needs.Regarding ventilation, I appreciate your comments and will share them with our team to explore ways we can improve the in-room comfort for our guests. It is important to note that all rooms have balcony's to assist with ventilation. Your feedback is invaluable, and I do hope we have the opportunity to provide you with a more restful experience in the future.Ngā mihi nui,Chris BoydGeneral ManagerSwiss-Belsuites Victoria Park
Svar från boendet: Thank you Xin for taking the time to pass on your feedback.We are delighted to hear you had an enjoyable experience and we look forward to seeing you back again soon!regards,General Manager
Svar från boendet: Thank you for your review. We are sorry to hear your stay did not meet your expectations. We take cleanliness very seriously and all stains on carpet or furniture are permanent even after commercial cleaning completed. It was a pleasure having you stay with us and we hope to see you back again soon!