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Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.2
Service4.2
Renlighet4.4
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Alla recensioner(118)
Positiva recensioner(15)
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Negativa recensioner(3)
Gästanvändare
Compact Rum, Motorväg Vänd
Bodde på jan. 2025
Ensamresenärer
1 recension
4.7/5
Otroligt
Publicerades 10 feb. 2025
The room was clean, the shower hot, the bed comfortable and the air con powerful - all the things you expect in a mid/budget range hotel. But what really set this one out form the others were the staff. So friendly and helpful. I arrived very early (9am) so my room wasn't ready so they stored my luggage for me and I came back later. They had already put my bags in my room for me ready. Nothing was too much trouble for them. Whilst I'd expect that in a top hotel, that sort of going the extra distance I don't usually find in a mid/budget range. I would stay again
Översätt
Gästanvändare
King And Single Accessible Studio Apartment With Kitchenette And Non-Motorway Facing
Bodde på dec. 2024
Par
1 recension
4.5/5
Utmärkt
Publicerades 19 jan. 2025
Check in was after 2pm, advised we could have a 11am check out next day, which we appreciated, however got a message on my phone at 10.15am to say our room wasn't vacated and that our checkout was 10am. Apart from that, excellent service and room clean.
Översätt
Gästanvändare
King Size-säng Studio lägenhet, pentry, motorväg mot
Bodde på mars 2024
Ensamresenärer
66 recension
2.7/5
Publicerades 1 maj 2024
Basically more an apartment hotel with minimal service. Even room service is not daily and needs to be requested. Car parking is NZ$30 a day. Don’t expect too much other than a room to stay. I had the bigger room which came with a small kitchenette and clothes washing machine and dryer. For the price you could live anywhere in the city at better branded hotels. I stayed here as it was near where my meetings were.
Översätt
George
Compact Rum, Ej Motorväg Vänd
Bodde på sep. 2024
Familj
3 recension
4.5/5
Utmärkt
Publicerades 6 jan. 2025
Very conveniently located. Clean place
Översätt
Anonym användare
Compact Rum, Motorväg Vänd
Bodde på okt. 2022
Affärsresenärer
11 recension
4.0/5
Mycket bra
Publicerades 12 nov. 2022
When i book through trip.com the confirmation email said the check out time is 12:00pm but in fact the check out time is 10:00am. The staff knock on my door at 10:10am and ask me to check out, otherwise will charge me for the late check out. It was so embarrassing. Location was good 5 mins to westfield shopping centre
Översätt
Svar från boendet: Kia Ora,Thank you for taking the time to leave a review, we value your feedback. We are happy to know that our location suited your stay with us. So sorry to hear that there was a misunderstanding about our hotel's check-out time. Across our platforms, we do state that our checkout time is 10 AM, however, we do offer a later checkout if requested for an additional charge as we have to get all our rooms ready for 2 PM check-in. Apology for the way our team approached about late check-out. Please do let us know when you stay again and our team would be more than happy to accommodate your request.We look forward to welcoming you back.Kind regards James Guest service agent
Selui
Compact Rum, Motorväg Vänd
Bodde på juni 2023
Par
17 recension
5.0/5
Enastående
Publicerades 20 sep. 2023
Great stay. Super clean and comfortable and close to all ammenities.
Översätt
Svar från boendet: Kia Ora Selui,Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us. We're pleased you found our rooms super clean and comfortable. Our team look forward to welcoming you back in the future.Kind Regards JamesFront office Team
Gästanvändare
Compact Rum, Motorväg Vänd
Bodde på feb. 2023
Par
11 recension
4.5/5
Utmärkt
Publicerades 1 apr. 2023
The location is very close the Westfield with lots of stores and nice restaurants. It is a very convenient spot.
We stayed here for our last day in New Zealand. Wise choice!
Översätt
Svar från boendet: Kia Ora,Thank you so much for taking the time to review us. We are pleased to hear that you thought our property was convenient for your stay in Auckland. Being close to one of Auckland's busiest transport hubs it's easy for our guests to commute to just about anywhere within the Auckland CBD with only a short 7-minute train ride to the heart of the city. We look forward to welcoming you back to our hotel in the future.Warm RegardsJames Guest service agent
Sakshi Kalani
Compact Rum, Motorväg Vänd
Bodde på feb. 2023
Ensamresenärer
1 recension
4.0/5
Mycket bra
Publicerades 3 mars 2023
Rooms were small; adequate for 1 person but not 2. Customer service was good. The room had a broken ottoman that had to be replaced; they did with a chair. They could have not food options and a bigger lobby/restaurant but I think they may be limited by space.
Översätt
Svar från boendet: Kia Ora Sakshi, Thank you for reviewing our hotel, we appreciate your feedback. We are pleased to hear that our staff's customer service was recognized. We are sorry to hear that you think our rooms are too small for two guests, however, we do offer larger rooms such as our studio apartments and our One-bedrooms apartments which are perfect for a leisure getaway. We hope to see you again in the future.Kind regards James Guest service agent
Gästanvändare
One-Bedroom Deluxe King Apartment With Kitchen - Top Floor/Non-Motorway Facing
Svar från boendet: Dear guest, Thank you so much for your wonderful review!We're thrilled to hear you had a great stay and enjoyed the convenience of our fully equipped kitchen. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!Kind RegardsJamesFront Office Supervisor
Svar från boendet: Dear Guest, Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet expectations. Our cancellation policy requires a 48-hour notice for refunds, which is stated at the time of booking. Unfortunately, as the request was made after this window, we were unable to issue a refund for the remaining nights. We understand emergencies happen and appreciate your understanding of our policy. We hope you consider staying with us again in the future under better circumstancesWishing you a Merry Christmas and a Happy New Year.Kind Regards JamesFront Office Supervisor
Svar från boendet: Kia Ora Paerdubicaizhouzhangh,Thank you for taking the time to review our hotel, we value your feedback. We are sorry to hear that you found our motorway-facing rooms noisy even though they are all double-glazed. However, we do advertise throughout all online platforms our motorway-facing rooms are overlooking the main highway. We also send out a confirmation letter that confirms the room type you've booked. Our team are always happy to assist with an upgrade anytime! If you are ever unsure what room type you have booked please do not hesitate to give us a call or email!We look forward to welcoming you back in the future.Kind RegardsJames Front Office Team
Gästanvändare
Compact Rum, Motorväg Vänd
Bodde på dec. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 2 feb. 2025
非常滿意,服務好
Översätt
Gästanvändare
Compact Rum, Motorväg Vänd
Bodde på juni 2024
Res med vänner
12 recension
5.0/5
Enastående
Publicerades 22 juli 2024
房間比較小但很舒服乾淨
Översätt
Svar från boendet: Dear Guest, Thank you for your feedback! We're glad to hear that you found the room comfortable and clean. We do offer larger room options, and if you ever feel you need more space, please don't hesitate to reach out to our team. We’d be happy to assist with an upgrade to ensure your stay is as enjoyable as possible. We hope to welcome you again soon!Kind RegardsJamesFront Office Supervisor
Roy_sh_1111
Compact Rum, Motorväg Vänd
Bodde på sep. 2024
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 4 nov. 2024
感覺還不錯
Översätt
Svar från boendet: Dear Roy, Thank you for your lovely review! We're thrilled to hear you enjoyed your stay! We hope to see you again soon.Wishing you a Merry Christmas and a Happy New Year! Kind RegardsJamesFront Office Supervisor
Gästanvändare
Compact Rum, Ej Motorväg Vänd
Bodde på juni 2023
Affärsresenärer
5 recension
5.0/5
Enastående
Publicerades 9 sep. 2023
酒店位置不錯,附近有大商場,但房間不是很大。
Översätt
Svar från boendet: Kia Ora,Thank you so much for taking the time to review our hotel. We are pleased to hear that our location was adequate for the purpose of your stay. Being a 2-minute walk from the heart of Newmarket shops to restaurants are within arms reach. We're also super close to one of Auckland's main transport links which can get you to just about anywhere in the city. We are sorry to hear that you found the room too small, however, we do offer both studio and One/Two/Three bedroom apartments. Next time you stay please do not hesitate to give our friendly reception team a call to assist you with which room type to book. We look forward to welcoming you back in the near future. Kind Regards JamesFront Office Team