Corick House Hotel & Spa

Pros Comfortable beds, Damien and another restaurant server (didn’t get his name) were lovely, nice food at breakfast. Cons Room was filthy when we arrived, it looked like it hadn’t been cleaned (see attached photos). We spoke to a manager and they offered us another room in an older part of the hotel as they were fully booked. This room was dusty and had stains on the bed and flies began to appear in the bathroom. No towels were provided in the bathroom and no robes or slippers. The biscuits provided were out of date. There was a noise all night that sounded like a boiler turning off and on, so we got no sleep. We then moved back to the original room the next day, after it had been cleaned. As we entered the room we got the fright of our lives when a member of staff was standing right in front of us. Reception called to check on the room, I said we would stay the night but it still wasn’t clean. The kettle was dirty, the grout in the shower was still stained yellow, stain still on the light switch. Flies also began to appear in this bathroom also! No safe or mini fridge in any rooms other than the suites. We ordered lunch to the room and there was hair on both of the dishes. Understaffed in every department, spa, bar, restaurant, reception. Hotel very run down, windowsills broken in hallways. Wallpaper ripped off walls. Lift very dirty. The spa was small. Staff stressed out, couldn’t get a hold of anyone for queries. No coffee pods or teaspoons in spa relaxation room, I had to walk around looking for someone. Steam room door gets stuck so be careful! Initially we were only offered 20% off the bill which we did not believe was good enough considering the horrible experience we had. We were then offered 50% off but safe to say we won’t be back. I wanted to love this hotel but sadly it cannot meet basic standards for a two star never mind 4.

Like many before me I will summarise : 1) service appalling 2) rooms tired and grubby 3) strong smell of sewage in corridors and round spa 4) spa enormously disappointing - we got full refund for one treatment ! Thermal spa is underwhelming and cold . 5) don’t dare ask for a sandwich on Sunday - you can have one on a Saturday , but not a Sunday - and the look of disdain from the restaurant staff was disgraceful . Oh and don’t order soup - it will come cold with stale bread ! 6) food average at dinner and breakfast well below what one would expect of 4* - the fried eggs were rock hard and everything dried up and poor . And no - we weren’t down late . We sat down at 9am and breakfast is served 8-10. Overall ? Disappointed and will not be back .

My husband and I spend a weekend at Corick House to celebrate our anniversary. We spent our first day in the spa. The staff were lovely. We got a treatment, use of the thermal and serenity suites. The areas were beautiful. There was a menu in the serenity suite, it would have been nice if a staff member asked if we wished to order something. We were to be advised when we should love from one area to another, however, I think the staff got distracted with other tasks, so we missed time in some areas. Our room was clean and bed comfortable. I would suggest providing fans in each room, as it was ridiculously warm. The food in restaurant was really good, and Simon had great banter. We would love to return.