Slamba Hostel Augsburg

Poor communication, difficult to contact. We arrived at the hostel and there was nobody to receive us. We waited for more than 1 hour for someone to come, after sending messages through **********. About the room: we were in 4 people in the room for 2 days, and we had only ONE toilet paper, no refills. No reception, no staff, nobody to assist us, during all the time we were there. The TV in the room wasn't working, as well as the heating. The towels dryer in the bathroom was SO dirty, with old stuck dust, that I had to use one square of toilet paper (because I had to save) to TRY and clean it to put my towel to dry. I was at the kitchen preparing my dinner and some old man shout with me, out of nowhere, and turned off the lights (?) leaving only 1 light on (I have vision problems) — I think that maybe he's a manager or something. That was SO absurd and disrespectful! I mean, what the f*? Are you serious? Worst experience in hostels in all my life.