DoubleTree by Hilton Augusta

Checked into room- went into bathroom and found mold in the corners of the whirlpool & wall, black mildew throughout the caulking of the tub, & black/brown stains on tub floor. I immediately left the room and reported my findings to the desk staff- they told me there were no more suites available and they would refund the room since it was inappropriate to occupy. 2 days later- the charge for the room had posted on my credit card! I have reached out to the Hotel & Hilton app and continue to get the "run around" of "someone will contact you soon, our manager is not in today, etc" it has been almost a week and the charge remains even though I never stayed in the room. I had to put in a fraud dispute with my CC today. I am beyond disappointed. I will NEVER stay at the Augusta Double Tree Hilton again.

When I arrived, the young lady working the desk was very professional. I checked in and went up to the room. Long story short, I went to work last night and returned this morning. After showering, I got breakfast, and ate it then went to sleep. I woke to go to the bathroom and saw what looked like blood on the end of the pillow and something black moving around on the bed. I got closer and the little black things were bugs. I called down to the front desk, spoke to another young lady and she placed me on hold. The call went to the GM voicemail, and I left a message. Then I called back and the young lady stated they were sold out of rooms and all of the other Hiltons in the area were too. At this point, I called Hilton Customer Service and they got them to give me another room. This room isn't as decent as the previous room. The AC barely works and it's loud. The curtains are barely hanging. This isn't the Hiltons I'm used to staying at, and it saddens me that the front desk clerk really just didn't give a damn.

Samuel was very prompt and professional. He made sure that I had everything I needed to make my stay enjoyable, I like the breakfast vouchers and hot cookies when checking in. Room was clean and neat. My only complaint would be the building could use some upgrades.

Samuel was a very helpful, positive desk clerk and made my stay even more enjoyable. Samuel was a very helpful, positive desk clerk and made my stay even more enjoyable Samuel was a very helpful, positive desk clerk and made my stay even more enjoyable

My stay at The Double Tree by Hilton Augusta Ga was amazing it started with Mr Samuel very attentive to my needs then I was texted asking about my stay and I said it would be better with a refrigerator 15 minutes later a refrigerator was brought to my room then I had to leave early and they was training so I said that she can train on me Sydney did an awesome job and has amazing energy Trina and Alonzo great personality very polite I would recommend this hotel to anyone it was a pleasure staying here and I will be back Loyal Customer Keith McWilliams

Excellent hotel and staff good room service and bar service front desk was fast and efficient will definitely be looking to book other Hiltons for the stay. Come give them a visit.I have to type a certain amount of characters in order to submit so consider this a filler sentence but the review I submit is true and from the heart

The most amazing person at the DOUBLETREE in Augusta GA MS.DEBRA WAS AN AMAZING PERSON TO MEET.SHE need to be recognized publicly. Ms.debra ,Ms.Tamara and Ms Toya was PHENOMENAL. Ms Debra catered to the children in the group.Ms.debra was prompted smart,caring and knowledgeable about the difference food that was on the buffet. THANK UOU MS.DEBRA FOR AMAZING HOSPITALITY

The facilities were immaculate and reception was very hospitable. The lobby has a unique design, ensuring smelled nice, it was all very clean, and the signature double tree cookies were got and delicious. Thanks, Samu.el, for the warm welcome!

Kimora and Kadesha are very professional. Their solution oriented approach to helping guests made feel reassured that they care about my well being. Not only are they professional but they are personable as well. Because of my interactions with them along with dining staff I will be recommending this hotel to my coworkers.