DoubleTree by Hilton Augusta

Horrible experience, not fit to stay The exterior of the building was dated. The lobby appeared to be renovated but it was humid in the lobby. Once in our room, the air didn’t appear to work. Called front desk for maintenance. He acknowledged it was humid in the room and had to cut off the unit to reset it. It was 74 Degrees in the room. Also noticed a large wet area near the side of the bed. Requested to be moved. Moved to the next room that smellled like someone smoked in the room. Mold appeared to be on the curtains. This was not up to our standards staying at a Hilton property. My family and I didn’t spend the night. We are requesting a full refund on Monday when I contact the manager.

Pass this one up !! Horribly managed, hotel very worn out and neglected, hair products empty could not wash hair or condition. Bathroom was filthy Sink was dry not clean, faucet in sink had obvious toothpaste spit on top, if someone had cleaned they couldn't miss this, counter top showed soap skum run off, toilet and tub had not been cleaned either, chair had very old dirty stains and carpet extremely dirty stained with spills and torn at door entrance, had to keep socks on at all times. Night desk clerk was very nice that was all. As much as this hotel was in despair I don't believe they will do anything about it whoever's managing it at this time ! What happened to this once beautiful Grand exclusive hotel?

Nice lobby and first appearance impression but after checking that goes downhill quick

Worst experience I would love to have customer service email address to address my concerns

Hotel and staff was great only thing that I didn’t like was the breakfast was $16 a person, and the indoor pool area was very cold, other than that our stay was great.

Terrible service. Staff members lied to me. I was told things would be fixed and they weren't.