Four Seasons Hotel Austin

Another incredible experience with the Four Seasons Hotel in Austin, TX. Their staff is top notch! Henry S Hotel Manager goes above and beyond to ensure our stay is not only comfortable but pleasurable, thank you Henry you are a gem! The gentleman who greets us at the lobby, I missed his name (I will remember on our next stay, I am sorry), he is always outfront to greet you and his peppy attitude and desire to make your stay exeptional is such a delight each time he greets us at the car. What an asset he is to the Four Seasons. He makes my morning every time I interact with him! He is levels above in Customer Excellence! Absolutely enjoy our stay every time we book a stay and December is definitely the month to experience this extravagant and top notch hotel. Our rooms were impeccable and the service is top of the line regardless of who you are interacting with here. Thank you Four Seasons!

This review is long overdue. I stayed at Four Seasons last year when I was in Austin for a friend’s wedding. The hotel was beautiful and the staff were wonderful. I highly recommend a room with a balcony. The in-room breakfast was delicious and on par with other FS properties. Looking forward to returning!

On arrival the room smelled like a sewage spill or moldy. The special guest amenity was a couple of cheap sugar cookies. Generic unrecognizable coffee pods with no explanation of what they were. No refrigerator in the room. There is no bar soap in the room. Minimal amenities in bathrooms (no mouthwash or other luxury goods). No car service except on the weekends. The toilet ran unless you jiggled the handle. All this for $1800+ per night. "Would you like an upgrade? OK, that will be $1500-3500 more a night?" Really? I really regret my stay. Talked to management and they were interested in their problems, but offered nothing to compensate for the bad experience.