Embassy Suites by Hilton Austin Arboretum

Cleaning staff were extremely loud, yelling and laughing very, very loud when talking to each other down the floors. When sitting on the couch I had to help my husband to get out. Toilet so stained it looked like it had poop in it. Breakfast was wonderful. Cook was cheerful and on top of things.

Was terrible only good thing was staff. Would never stay here again. From even before walking in you have a cyber truck right infront with loud music with people just there taking shots being loud. Got even worse at the pool so dirty kids runing around not being respectful of others while moms in the hot tub with tequila bottle busy taking pictures and drinking. Couldn’t even sleep at night with loud ac noise. Don’t forget you have to pay to park

Very nice establishment. Dry spacious the rooms were very clean and the beds comfortable. They have a pool and a working hot tub. The breakfast is very good. Will stay there again when we come to Austin.

I was very disappointed with my stay. This is usually my favorite hotel to stay at, but this time everything went wrong.. First, we get there and there are not enough towels, so I have to go back downstairs to go get some more. When I turn on the lights in the bedroom, one of the bulbs was out, so I send my son downstairs to ask them send somebody to replace it. After going to the pool, and we get back upstairs, I realize that our door to our room is not closing right, unless you slam it as hard as you can. So, as I walk in all, I have to do is push it. Overnight our room was so hot. So I go check the thermostat and it’s at 70, but it’s not cooling! When we wake up, and we use the restroom, and flush the toilet, it overflows! I go to the living room to call the front desk to send somebody up, but realize our phone is not working! It was a complete disaster and the worst part is that no one ever apologized!

We liked the size of the room/suite. Happy hour drinks were nice. Location was convenient. Staff were friendly & helpful. Snack store was stocked with variety of items. Did not like...darkness of hotel, lighting in rooms too dim. Heard banging above us the first day we were there, were told they were putting new carpet in. Ice machine on our 3rd floor was broken, had to walk to 4th floor. Leaks in gym, dripping near the treadmills. The pool looked murky & man was filling up the hot tub. The Happy hour food was VERY minimal & not appetizing. Parking was overpriced @ 21.00 a day, I could see 10.00. I think if this place had a full renovation, it has potential to be a really nice hotel. Lighten the place up, filll it with colorful wall decor. Spruce up the pool area & gym.

There was construction going on, which was loud and kept sounding like someone was knocking on the doors.