Holiday Inn Austin Midtown

I checked in at this hotel the first thing I saw when I checked in was the carpet super dirty and not Clean at all the second day the AC was leaking and the carpet was all water I called the front desk about it and told me the will send the maintenance to look at it they came checked it and said this will stay like this we can't do anything for it and they left how it is leaking and carpet wet l had to put towels on top of the carpet and today I got to my room I saw like 3 crickets on the carpet and I went to the front desk told him I saw these in the room he was shocked and said I don't know where these came from and didn't nothing about it Of course it will be crickets all over the place coz it's its dirty and not clean And some lights are not working in the room and the shower its not that good Don't waste your money staying in this hotel

This is a very convenient and comfortable property. Breakfast buffet was basic but good, at least for me: protein yogurt, huevos con chorizo, fruit including strawberries, bread and breakfast pastries, coffee, milk, good raisin bran, bacon. The only negative was that the front desk was unmanned when we showed up around 7:15pm to check in and we had to wait 5 minutes for a clerk to show up.

This property was affordable and offered free parking. It was also conveniently located with several dining options around, but I would not stay there again largely based on the staff. Besides Edith, the staff wasn't friendly or welcoming. If you asked a question, they seemed bothered to answer. Housekeeping came at random times to clean. If you were not up and out before 8am, you missed your cleaning for the day and had to keep dirty towels in your room. One day, they ran out of towels and we had to wait hours to receive. A housekeeper came to our door, banged, and then tossed our towels to us. No words, just literally tossed them to us. There was no hospitality whatsoever. Edith was attending the front desk when we checked out, and she was super friendly and thanked us for visiting the property and area. Too bad, she wasn't on staff throughout our entire stay.