dalilad705
2 september 2024
This was the worst hotel experience. Don’t even know where to start. I WAS ASSAULTED BY STAFF MEMBER JOSHUA!!!!! It all started by Joshua checking someone else into my hotel room, I walked into the room with my 2 children using the mobile app. Thank God the gentleman in the room was dressed, this could have gone completely wrong! After doing mobile check in I had to go wait in line for about 30 minutes to be reassigned a room. Joshua did not charge my room with a my credit card, he charged my room to the person that was in my original room. I had to go 3 times to front desk to get new key cards during my stay because they would stop working( I was not the only guest that was experiencing this), including my mobile app. None of these times did anyone at the desk tell me my card was not on file, I just assumed everything was taken care of. After long days at the soccer field, we came to the hotel ready to eat, only to find out my room key did not work AGAIan. I had to go to the front desk and inquire, finally Joshua told me my card was not on file. I was very dissatisfied with his customer service. After I provided my card on file, I asked for his name and employee id. At this point I did not know his name was Joshua. He refused, so I then took a picture of him so I could issue an official complaint with corporate, as I’m taking the picture, Joshua decided to swing his right hand and hit me as he is trying to take my phone away. I have never felt so violated!!! This is not right! No one should be assaulted, if he would have just given me his name or a type of indicator to report him, then this could have been avoided. No other management on site!!! I had to engage the police because I did not feel safe. It being so late at night and being with my 2 daughters, I decided to wait to checkout Sunday morning. My original checkout date was Monday. Others witness the assault and approached me after the fact. In addition, while I was calling corporate to report, someone approached me and corporate heard the conversation where someone also witness the attack! Please do better! No one should have to go through this. I understand people make mistakes, but take accountability! Never did I get an apology from the staff!
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