Homewood Suites by Hilton TechRidge Parmer @ I-35

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Customer service was good. Room space was good enough for 4 people. Breakfast was good, there’s some room to improve. Beds & mattresses were just fine, they were a little noisy! Not sure if it's doable or not, or how, but Hotel management need to do something on not allowing people to vape or **** inside the building or their rooms. You could smell it easily in some hallways and also during the night even in my room unfortunately!

I’ll never stay anywhere else in Austin, TX Thank you so much for everything! I’ve really enjoyed my stay that was only (2) nights but won me over and I’ll never stay anywhere else.

Customer Service, none at all We did not have a good experience. We only stayed one night while we were in town to go to the theater. When we returned and went to get in the bed there were live bugs under the pillows in our king suite. We were told there were unable to move us because our reservation was for a king suite and there were no other king suites available. So all 4 of us attempted to sleep on the pull out sofa bed in the other room. When we went down to get coffee after a sleepless night there was no creamer. When we asked the manager on duty for some coffee creamer she brought us 3. When then asked if we could have more for our 4 cups of coffee and she brought 3 more with a heavy dose of attitude. When we told her about the bugs and showed her pictures, we were informed there was nothing she could do since we booked thru a 3rd party. So no, I would no recommend staying here. The experience all around was not a pleasant one.

The hotel to recommend, five star Very nice hotel. Already in the foyer it was clear that the hotel is classy. The room, bedroom and bathroom are a very good size.

Great place to Stay. Great place to stay. Plenty of parking and bunches of food and shopping near by.