Hyatt Place Austin Lake Travis/Four Points

Excellent Excellent front desk service and breakfast service. The food was fresh with a wide variety. Customer area welcoming and comfortable to sit and talk. Rooms clean and contemporary.

Stayed there several times. Love everything about it especially the restaurant and full bar for evening dinner without leaving the hotel!

This property was very inviting. The rooms are spacious the beds are comfortable. Breakfast was good different options everyday. The front desk clerks were top notch. I will definitely stay again.

Bad Customer Service Ruins A Hotels Rep! There was a front desk attendant whose name is Kasey! you’ll see him in the picture below… He seemed to Racially Profile me. Me and my Best friend, my Wife were Celebrating our 35th Wedding Anniversary and he spoke Very Degrading statements to me Such as, you’ve Never stayed at a Hotel before along with an Attitude that Implied a Threat to the Security of our Already Paid for Room! I felt I had to Sort of Avoid him while he was on shift. It’s easy for someone to say you should have gotten a Refund, but who wants to deal with that on the Day of their Anniversary? Besides we were not allowed to check in until 3 pm.. I spoke with the Manager, who was very Nice and the Only Reason We didn’t ask for a Refund! Would love to do more business with this hotel. But not with Front Desk Personnel who are Not People persons.. Do yourself a Favor Hyatt because you are Well Respected in the Hotel Industry ——- Vet, Vet and Vet again all who will Saddle and Mount Your Front Desk!

Good fitness center with a pull up bar/cable machine overlooking the pool. Spacious free parking. Complimentary breakfast had good variety. Nice room but with some obvious wear and tear. Can get a bit noisy hearing people in the hallway or walking in the room above.

It was a great experience and the staff was very helpful. The room was nice, along with the complimentary breakfast. Highly recommend.