Macdonald Aviemore Hotel

服務非常好，房間整潔，一般設施齊全。不過記得問前台要一次性用具，或者自備

Stayed for three nights, as it was our 10 year anniversary. The room they gave us was room was 3011 in the Aviemore hotel, which had just been painted that morning, dust sheets left outside the window. The toxic paint fumes were unbearable. Asked duty manager to check, he stayed, for less than 10 seconds as he couldn't bare the fumes. He informed us that he would try and sort the problem out. We Stayed in the room with the window open for a further 40 minutes. We went to the reception where we were shocked to find out nothing was happening. We informed another duty manager of our situation, he immediately called his manager who put us in the Highland hotel, Sam the duty manager of that hotel informed us that the room we were in had just been painted that morning!!, and was sorry for any inconvenience. We were informed that we would be staying at the Highland for the rest of our stay. Next morning we were contacted by Aiden who informed us that we would be moving again into an adapted room for our daughter. He stated that the room would be cleaned and ready in the hour, two hours later and packed the room was still not ready, so from 10am in the morning and several stressed phone calls later, day ruined, we finally got into the room at 5pm. We unpacked and tried to make the best of the rest of Saturday. Sunday we went out for the day, I placed the room service card on the door handle, as the room needed cleaning especially the disabled toilet and the shower seat, also needed new towels and tea condiments. We arrived back to our room, we were horrified and shocked at the condition the room had been left in, who ever came into our room only changed two towels, no cleaning had been done, no beds made or changed, no clean cups or tea condiments left, disabled toilet not cleaned, immediately informed the same duty manager about state of room, he informed me that room service had gone, he informed me that he would note our complaint, and we would have to stay in the room as it was!! I informed him that if the duty manager did not come to speak with me, I would go and get the queen size quilt and myself and my daughter who is in a wheelchair would camp out at reception. He made a call and the duty manager a man called Ryan came five minutes later and spoke to me. He apologised and was deeply concerned about the ongoing issue apon issues that we were having. He stated that this would be brought to the attention of the owner Jacob, he also assured me that I would be receiving a telephone call the next day, this never happened!! We are still waiting!! This was over a week ago. Ryan changed the bedding and the towels as well as giving us condiments, he in my opinion was the only person as a manager who helped us!!

Festive weekend. Unfortunately our stay was very very poor. Our room in the highland hotel (room 222) was awful the bathroom was dirty, we ended up with food poisoning 3 out of 4 of us. We had only eaten in the hotel for 3.5 days. The Xmas set up wasn’t the best it was lacking in every area. The food was below par. The hotel looked tired. I spoke to a manager who was going to contact me a few days later, weeks down the line I still haven’t heard anything at all. Extremely poor customer service. Despite us trying to make it fun for our children and them appearing to enjoy themselves, we won’t be back. Huge waste of money.