Palacio de Aviles Affiliated By Melia

Avilés is a lovely little town well worth visiting. The hotel was very central, right in the middle on the square. The parking area was down under the hotel....once you knew where to go it was no problem...but in the beginning a bit confusing. The lady at the reception desk was very professional but not over friendly. We had a fantastic room overlooking the gardens. it was very clean, bed was great. lovely bathroom. All good! We did not like the bar area...not very comfortabe. We ate elsewhere for dinner.

In short: noise from building itself kept me from sleeping. The aircon continued to blow out hot air in spite of being set to cold. The behaviour of staff ranged from unprofessional to rude. There was a constant, loud, low-pitch, pulsating humming-sound coming from the building itself (best guess is vibrations from ventilation systems). It kept me from sleeping. When I told the lady at reception that the aircon was blowing out hot air even on a low setting, she told me this wasn't possible and claimed the hotel doesn't have heating (it was uncomfortably hot and I was sweating). She was rude, which upset me. It turns out she was the only member of staff in the whole hotel during the night-shift (this is what she told me) and that nothing could be done. The way she spoke to me was really unpleasant. Even if there was nothing she could do, she still could have been polite. The communal areas are beautiful and the hotel has the amenities you'd expect from a 5-star hotel. However, my room was shabby, smelled bad and the bathroom had mold. It's what I'd expect from a 3-star hotel. The staff at reception couldn't figure out how to check me in because I'm a foreign national (but I'm fluent in Spanish so I got to listen to them talking as if I wasn't standing right in front of them) and just ignored me while struggling with their checking-in system. No acknowledgement or apology. To sum up: don't expect a 5-star service or experience. The 1-star rating is from being really upset by being spoken down to and from being kept from sleeping.

Personal es muy amable, el lugar idílico pero no tienen la capacidad de abastecer los productos que ofrecen para todos los comensales o no saben distribuirlos equitativamente. Nuestra mesa finalizo con los postres pero llego al centro donde estaban ubicados y no había nada . Una parte importante de un bruch son los postres y después de pedir algo dulce y esperar tiempo nos colocaron una tarta por decir algo. Es una pena, fue un final poco deseado.