The Ritz-Carlton, Bachelor Gulch

Always top notch, above and beyond service!

Three words: Perspective. Context. Expectation. We are not who you’d usually expect to stay at a Ritz-Carlton. We’re a hard working middle class couple from rural Ohio. We saved up for a long time to finally have a honeymoon after 13 years of marriage. This was also our anniversary trip. Off season rates are the only way we could afford to stay at this gorgeous resort. We knew that the Ladies and Gentlemen of the Ritz-Carlton were renowned for their tremendous levels of service. What we did not expect was how warm, welcoming, and casual that personalized service would be. Unlike another luxury property we stayed at in Vail, the Ritz-Carlton Bachelor Gulch welcomed us with open arms with no judgments of our status. The staff genuinely seemed interested to get to know who we are and make sure we were truly happy. Simply, everything exceeded our wildest expectations. We actually wished we spent the whole week here rather than splitting it with the other property in Vail. There was absolutely no reason to leave the resort. Everything we needed or wanted was here. We received truly tremendous service from Johnny and Matias at Wyld. Win from the Great Room. Nolan from in room dining. Angel from housekeeping. Nik from valet. Cheyenne from Sakaba. You all made us feel like we were visiting family. You welcomed us into your home.

What an incredible stay my husband and I just had at this beautiful resort. We decided to come for my birthday week, all the way from Florida, and it was one of the best trips we’ve had in many years. From the food, to the service, to the staff, this Ritz Carlton is absolutely top notch. Every single staff member there was exceptional in the way we were treated and the obvious way they took pride in how they feel about working for this beautiful property. When they found out it was my birthday, they went out of their way to make me feel special!!! The food at the bar and at Wyld was just delicious, and on my birthday, they sang to me, brought me a waffle with a candle, and a sweet gift. Diana and Hazel were just incredible, and greeted us each day with the kindness smile and phenomenal service. Our suite was gorgeous, the hotel is stunning, and the grounds are just so beautiful. I was so sad to leave after 5 days that I actually cried on the way to the airport. I would recommend you visit this magical resort and treat yourself to such a special time.

I have stayed at this property before and I know why I return. This time with my family for a perfect week of enjoyment. Everyone friendly, quality superior. Used Chris from the photo concierge and now have memories for a lifetime. All the restaurants have a wonderful selection and the property is very clean and well cared for. The Ritz Carlton Bachelor Gulch never disappoints. We will be back!

The Ritz never disappoints and this location more than lives up to that. Rooms are great, comfortable, newly decorated, outstanding mattresses and spotless. The people that work there are outstanding.....friendly, helpful, knowledgeable and go out of their way to accommodate you. The restaurant we ate at the most was in the hotel, Wyld, and the meals we ate there were some of the best we've had in years. The level of service is great. The spa is something you should visit, really outstanding and the daily guided hikes are something you don't want to miss. Looking forward to our next visit!!

The Ritz in Avon is definitely a Colorado classic worth seeing . This was our second time visiting this magnificent property . It is situated in the mountains with spectacular views . The staff is excellent and very friendly . The property is well kept. The lobby is an example of what a Colorado living room would look like - cozy , rustic and chic . You can literally walk out of the outside area and hike straight up the mountain . Bring water and a rain poncho for our normal Colorado weather . We live in Denver, so it is a quick trip for us . The gym is awesome and spa is beautiful. My gym rat of a husband said that it was one of the best hotel gyms - and he travels all over the world . Areas for improvement: 1) more lunch menu options -healthier foods 2) breakfast buffet could use a little expanding - more salads and protein shakes 3) Better hiking maps Overall a lovely get away

We utilized the services of Photography Concierge with Chris Beeson. Chris was absolutely outstanding to work with. He managed a large variety of photos with a multigenerational family of 8 as well as two good sized dogs. We were extremely pleased with the resulting photo and have selected a number of them. Chris guided us through the review and order process and was always responsive when we had follow up questions via email. We highly recommend Chris Beeson at the Ritz-Carlton, Bachelor Gulch for your professional photography session!!

Almost impossible to find. Very dark and dingy lobby Virtually nothing to do in Summer for guests. We're going to have lunch there but was so repulsed by property we left. Valet service ok but not spoken to by any other employee. Not up to Ritz Carlton standards.

We were thinking about coming here next year as my sister-in law is there celebrating her 15 year anniversary. I called to see if I could send an amenity to their room which went like this: Waited 10 minutes for someone to answer. Was transferred to the concierge. Waited five more minutes to be transferred back to the operator who tells me to call back another time. Finally got connected to the concierge who was rude and unhelpful. Didn't know how much amenities cost so I had to wait for her to get a price sheet. Was told 5-6 chocolate covered strawberries were $75 plus a delivery fee and tax/gratuity. I asked if they had something in the $40 range (like a piece of cake) and she laughed at me. We are definitely not ever coming here based on this service experience. Next week we are going to the Ritz-Carlton Zadun and are starting to rethink that.... no wonder Ritz-Carlton wasn't ranked in T+L's Readers Choice Awards this year for top hotel brands.