Résidence Pierre & Vacances Atria-Crozats

We went here in March 2025. The initial communication was excellent, I got emails and a pre holiday phone call where everything was explained to me about getting to the hotel via horse and sleigh. The book in was quick and easy. The apartment was a decent size as we didn't plan to spend any time in it really, beds were really comfortable especially the pull out double. The balcony had amazing views although the melting snow made it pretty inaccessible during the day. Location is great, proper ski in and out and only 5 mins walk to town via the internal stairs. It's got a great boot room and a spa, but you need to book it at reception. Avoid the ski hire next door, crap choice and attitude. Only minor comment is that the kitchen would be better with an oven rather than a dishwasher.

We stayed at these apartments during a festival however there is a few things that were not great. Firstly they do not change your bedding or allow you to change these without a cost of €15 which isn’t ideal when accidents happen such as spilt coffee or wet clothes left on the bed. There is no free WiFi so if you have children there is no chance you can allow them to play on thier tablets or watch a bit of tv to relax. I also didn’t expect to have to buy toilet roll, you get two rolls for a group of 5 for 7 days. Positives tho the location is great you can ski in and out, the apartments are warm and quite spacious.

Our 1 bedroom apartment was very cramped (when the pull out bed was out there was nowhere to put the furniture so we resorted to putting it on the balcony). The double room turned out to be a tiny twin. Customer service is non existent. Our ski passes were issued Sunday to Saturday and our equipment hire was issued Saturday to Thursday for the same booking. When we contacted reception they just shrugged. So it cost us nearly €100 extra to buy passes for the first afternoon. The ski hire shop seemed well used to the incompetence and did not charge us extra for the equipment. Staying with P&V is a Ryanair experience - if you arrive early and your room is ready and waiting they charge you €50 to let you in before 5. Want rooms in the same building as the rest of your group? €60 charge per room for that too. We paid extra to have our beds made up but only 2 out of the 4 were actually made. They did not bother making the pull out bed so we had to do that ourselves. The location is great. Ski lockers are a decent size. The 2 bedroom apartments are a much more generous size with bigger bedrooms and much larger living space, so it could work well if you needed a 2 bed apartment but I don’t think we’ll be back.