Vacancéole - le Domaine de la Vallée d'Ax

My experience with this hotel was not positive. During the check in we were charged a totally abusive rate of 100 euros on the credit card as a damage safety amount. It seemed like an absurdity, but we had to accept because we were with our 1 year old son. In the check out the perfect and clean state of the floor was proven in detail, and therefore, according to the hotel employee, this amount was being returned. To my surprise, 20 days after the amount is still charged on my card. I have entered with contact with my bank and they tell me that the hotel have not done the cancellation well. I contacted the hotel but they only replied to the first few emails. The situation was only solved when I sent them an email copying the tourist offices and consumer protection agencies. The amount was cancelled almost a month later but no one from the hotel had the courtesy to apologize for the incident. Regarding the rooms, it could be improved a lot.

We rented a studio flat which was bright, clean and had what you needed to get by but you will need to bring your own tea towel. Quiet residence, people were respectful. There is a swimming pool on site and a basic launderette facilities. Car park. Staff were very friendly and happy to help with all our requests. The city centre/spa were 15mn walk from the complex.

No aconsejo esta estancia en absoluto.. El check-in es obligatorio a partir de las 17.00 y tuvimos que guardar cola de una hora, más o menos para ser atendidos en francés (no inglés o español). Nos dieron sábanas y toallas en una bolsa para que hiciéramos la cama y nos retuvieron 300 € de nuestra tarjeta por si no limpiabamos la habitación o nos excediamos de la hora del check-out, a las 10.00 horas, con el consiguiente estrés. Si el precio de la habitación fuera bajo o hubiera incluido el desayuno, lo hubiera aceptado, pero no es el caso.

Réservation faite pour un studio climatisé, avec draps et ménage inclu. À notre arrivée, pas de climatisation, lit non fait et ménage non fait.

je recommanderai à ma famille et mes proches. Sans oublier mes amis. Seul le parking semble un peu juste pour accueillir l'ensemble des résidents.

La estancia fue agradable, aunque calurosa. Agradecimos tener acceso a la piscina para refrescarnos. Sería genial poder mejorar la conexión wifi, los cojines de la cama así como disponer de climatización del apartamento en verano para que sea excelente.