Mare Ayia Napa

We’ve been to a few Hotels normally 4 star so excited to stay in a 5 star. It however fell short so we were very disappointed - it’s definitely an average 4 star hotel. … I feel that my reviews are honest, so would like to start by saying the hotel itself was stunning being on the beach. The room was also great, we stayed in Block 8100, which was a fair walk from the main reception. There were loads of cats, which we didn’t mind, but if you’re not a cat lover, maybe not for you. The room was really nice and clean, but we ended up road side which was disappointing. (we didn’t book a swim up room as it was more expensive) There was no information in the room regarding what the protocol was or what was going on at the Hotel. We were advised that all the information could be found on the TV which meant I had to remember what was going on....... There were some working screens around the Hotel, but they weren’t always up to date. So we had to go back and ask some things again and ended up writing them on my phone noted. SERVICE: The first few days were great as it wasn’t too busy and nothing seemed too much for the staff, but once we got past the weekend it was very busy and the staff looked overworked and overwhelmed. We went from the table being laid up with knives and forks and spoons, and being looked after with drinks, to minimal cutlery and plates piles up on the tables around us and no one servicing the drinks for dinner. As it was cold most people ate inside and I don’t think the staff were able to cope. FOOD: The food selection was rather small, we would have expected double the choice for a 5 star hotel, it was definitely not as good as we have been used to in the past. Again, it started of with all the dishes having a label above stating the name of the dish, to not having any label towards the end of our stay. One woman complained as she wanted to know if the dish contained nuts!! Also, the food was often hit and miss as it was often cold instead of hot…And the choice was very limited, with the same pork menu and pasta most nights. I was surprised we didn’t have more fresh fish on the menu, but that might have been reserved for the Sushi Bar, which you had to pay for. Limited options for breakfast in the main restaurant with no cereal and one toaster!! The fruit selection was the worst I’ve seen, apples pears banana. The children’s selection of food was the worst I’ve come across. Breakfast was on until 9.30 which was rather early, with no backup other than the outside Streat Lab, which didn’t serve late breakfast. However a couple of days before we left they opened up the Italian restaurant and served breakfast until 11.00 am Although the information stated that there were 6 different restaurants, 2 were closed when we arrived and the barbecue as cancelled as it was too windy. One of the restaurants stated Adults Only and there were children running around (although I don’t mind children, just advertise correctly) The Streat Lab

Lovely spacious bungalow and well equipped . Room has good sound proofing . We enjoyed using Dante’s for breakfast as we felt it was more to our taste . We enjoyed buffet at lunch and dinner and all the staff deserve the praise . We also had lunch at street lab what was yummy and convenient . Kids club - the staff were fantastic with my daughter and she loved going 🙌🙌. It would be nice if one day there was a crèche as we have a 7 month old who would of loved some time on soft flooring / astroturf and we felt the baby session at 4:30 was very late and would of preferred this earlier. Rooms were lovely and clean and stocked up , only little criticism is I feel the floors in the room could do with deep cleaning more often as our toddlers trousers were filthy from crawling in the room . We would definitely return when our baby is older as there isn’t much for baby’s here or spaces to take your baby to play .

Beautiful hotel in a quiet location. Very high level of service. Incredibly delicious cuisine, especially the a la carte restaurants. A waiter named Neophyyos in the Don Pepe restaurant deserves special recognition. A very nice person, you can see that his work gives him pleasure. Great contact with guests. In addition to being a great waiter, he also turned out to be a great photographer :)

Don’t reccomend any family to stay here! We have a familyroom, wich we now know that water bottles isn’t inluded except the three that was in the room when we arrived, we have to go across to the other side of the hotel(at least 5 min walk for an adult)to get them filled up and then carry them back, or we can upgrade our stay to VIP to get water bottles even if we already have booked ”All inclusive”, very stupid way for them to make people pay extra to upgrade their rooms, now I know why they reccomended us to upgrade our room when we arrived. Food in the buffet ain’t good, snackbar good though so we skip the lunch to get tastier food in the snackbar. Haven’t tried the A la carte restaurants yet.

Beautiful hotel had a lovely massage with Lorena would definitely recommend. We travelled as a family of 9 and there is lots to do for children, resturants and food quality is really good. Rooms are very clean, fresh towels ect every day. Would visit again

My therapist, Jimmy, was very nice and professional. He used just the correct amount of pressure and was making sure that i enjoyed the massage. Nothing negative i can say about the treatment. Also the location was very inviting. Thanks for the relaxing experience!