Mare Ayia Napa

We’ve been to a few Hotels normally 4 star so excited to stay in a 5 star. It however fell short so we were very disappointed - it’s definitely an average 4 star hotel. … I feel that my reviews are honest, so would like to start by saying the hotel itself was stunning being on the beach. The room was also great, we stayed in Block 8100, which was a fair walk from the main reception. There were loads of cats, which we didn’t mind, but if you’re not a cat lover, maybe not for you. The room was really nice and clean, but we ended up road side which was disappointing. (we didn’t book a swim up room as it was more expensive) There was no information in the room regarding what the protocol was or what was going on at the Hotel. We were advised that all the information could be found on the TV which meant I had to remember what was going on....... There were some working screens around the Hotel, but they weren’t always up to date. So we had to go back and ask some things again and ended up writing them on my phone noted. SERVICE: The first few days were great as it wasn’t too busy and nothing seemed too much for the staff, but once we got past the weekend it was very busy and the staff looked overworked and overwhelmed. We went from the table being laid up with knives and forks and spoons, and being looked after with drinks, to minimal cutlery and plates piles up on the tables around us and no one servicing the drinks for dinner. As it was cold most people ate inside and I don’t think the staff were able to cope. FOOD: The food selection was rather small, we would have expected double the choice for a 5 star hotel, it was definitely not as good as we have been used to in the past. Again, it started of with all the dishes having a label above stating the name of the dish, to not having any label towards the end of our stay. One woman complained as she wanted to know if the dish contained nuts!! Also, the food was often hit and miss as it was often cold instead of hot…And the choice was very limited, with the same pork menu and pasta most nights. I was surprised we didn’t have more fresh fish on the menu, but that might have been reserved for the Sushi Bar, which you had to pay for. Limited options for breakfast in the main restaurant with no cereal and one toaster!! The fruit selection was the worst I’ve seen, apples pears banana. The children’s selection of food was the worst I’ve come across. Breakfast was on until 9.30 which was rather early, with no backup other than the outside Streat Lab, which didn’t serve late breakfast. However a couple of days before we left they opened up the Italian restaurant and served breakfast until 11.00 am Although the information stated that there were 6 different restaurants, 2 were closed when we arrived and the barbecue as cancelled as it was too windy. One of the restaurants stated Adults Only and there were children running around (although I don’t mind children, just advertise correctly) The Streat Lab

Our stay at the hotel was a world-class experience, thanks to the knowledgeable and service-oriented staff. The hotel is perfectly suited for all ages, offering a wide range of activities and several restaurants with fantastic food. The private sandy beach with its turquoise waters is ideal for both children and older guests, making it a perfect spot for everyone. One day, when we were trying to book restaurants during our stay, we unexpectedly received assistance from Demos, F&B Manager, who took care of everything for us. The next day, we received confirmation of our bookings, along with a lovely surprise. A big thank you to Demos and the entire team – you are truly amazing!

Nice and clean Hotel. Friendly staff. Beautiful beach and breathless ocean. Good food. Restaurant Mandoline was top. Thanks to Mr. Andonis from the Restaurant Mandoline for having a great evening! Restaurant Dantes was also very good for having Breakfast and Dinner.

Mare Reviewer background: Easter break. Family with two children under 10. Our 5* comparisons are to 5* hotels at similar price point in Antalya Turkey, and Majorca regions. This was our first AI trip to Cyprus. Summary of Positives: 1. Arrival - first impression for a 2am arrival was good, as we quickly checked in and porter helped with luggage to our room. The addition of water and packed fresh sandwiches to the minibar was welcome after long late travel. 2. Village setting right on the beach with mostly low rise accommodation makes this a very relaxed and chilled out holiday location for families. Resort is kept very clean and gardens superbly looked after. Remote location will only be an issue for those who want to be able to walk into a commercial centre. We are very happy to be in a more natural setting with the option of a short Taxi or bus to travel elsewhere. The terrace outside the lobby bar is a wonderful place to sit and have your cappuccino or evening drink with the outdoor fire overlooking the pool and beach. 3. Accommodation is modern with recent renovation. We had a family bungalow with a seafront position and close to the main building/reception. It was quiet and beautiful to wake up and be able to step onto the beach. It was also very quiet at night time given no outdoor musical or entertainment until high season. TVs in main bedroom area and kids area with 2 single beds. Nespresso machines good and pods restocked throughout the stay along with the minibar (soft drinks, water and beer). Cleaning staff always efficient and room made up nicely each day. Nice super king size bed was comfortable enough too. Special thanks to Nantia and reception team for helping us celebrate a family birthday during our stay. 4. The beach is sheltered with calm clear Waters. There are rocky sections but didn’t find this a problem or too painful walking in and out of the water. Sunbeds are comfortable with showers and the pool bar all easily within reach (of the time we were sat at the pool not all day on the beach.) Towels tended to be reserved on beds from 8am but seem to be plenty options unless you want a specific same bed each day! 5. Food: We ate breakfast at Dante’s restaurant which was spacious and relaxed compared to most hotel buffets. Cook to order omelettes within a couple of minutes. Lunch was easy and enjoyable from the street lab place by the water park which we used most days instead of going to the buffet. They were very quick and the takeaway packaging very practical so you can eat where you want to. Dinner: Buffet was good overall but didn’t have the show cooking and vast range of food to match some other 5* hotels we’d experienced (this hotel is a bit smaller respectively but still the buffet felt a bit small for the size of venue). The local dishes offered were good, tasty and used fresh ingredients. If you love your deserts or a vast range of fresh salads and herbs, it’s hard to beat Turkish resorts for those! Not all oth

I had a fantastic scrub and Cretan massage with Lorena. She checked in regularly to make sure I was ok with the treatment and made recommendations for aftercare. The booking process was easy and supported by great advice from Anna. Amazing experience, thank you!

Young family of five, well travelled to different hotels, however we would not say this is 5*. The food is minimal and poor at the main buffet. Very over crowded ( wasn’t even peak season). small variety for a 5* hotel, also no atmosphere, was as if we could be sitting in a school canteen. Service; very poor, unless you’re eating at a Al a carte. The lobby bar was very over crowded, and not seating in the evening. Not aloud to go to the bar to order drinks. ( never experienced that before) Drinks service around the pool was excellent, very kind and friendly happy young staff. Shame the rest of the hotel wasn’t like that. Very limited entertainment for young children, and limited food options in buffet for young children. Such a shame as it’s such a beautiful modern hotel , however it wasn’t for a young family of five.