Pavlo Napa Beach Hotel

The reception staff were helpful and very informative. Great facilities unable to be used as fully booked I definitely would stay longer than 1 night Breakfast and evening dinners were amazing, with a variety and vegetarian options which I was very pleased with and enjoyed.

酒店就在海灘邊，從窗子看出來就是海灣，很多老外在游泳或者水上運動。但是天氣實在太熱了，我們也出不了門，衹能在陽台看看。

Pokój czysty przestronny. Sniadania dobre duży wybór.

No mention about old building rooms, no pics on site, towels not white, dark white. Cleaning also very poor. Hair dryer behind the tv. 🤷🏻‍♀️ Price is the same for the old rooms, a price for a 4 ⭐️ hotel. One day I received one towel already dirty… when I went to reception to complain… the guy there instead of apologizing he made a problem about my attitude. Very disappointed! I will never go there or recommend it. Good part is the beautiful view, very good breakfast.

I had an amazing experience at Pavlo Napa. The staff was incredibly welcoming and attentive, making sure every detail was perfect. My room was spotless, spacious, and beautifully designed, with a super comfortable bed. The food was delicious, especially the breakfast buffet, and the hotel’s amenities were top-notch. Perfect location, great service, and a truly relaxing stay—I can’t wait to visit again!

During our recent stay at Pavlo Napa, we found our experience to be less than satisfactory. Despite its promising beachfront location, several aspects of our stay left much to be desired. The cleanliness of our room was a significant concern throughout our stay. Despite daily cleaning service, we consistently noticed areas that were overlooked, such as the sink surround and shower. The balcony, unfortunately, remained sandy and uncleaned for the entirety of our two-week visit. Additionally, the towels provided, while changed daily, appeared worn-out and tatty, not meeting the expected standards of a four-star establishment. While some staff members were friendly, a notable portion seemed indifferent and failed to provide a welcoming atmosphere. However, we appreciated Vernon, the night receptionist, who went above and beyond to assist us during a medical emergency. The pool bar staff were also pleasant, offering a bright spot amid an otherwise lackluster experience. The lifeguard often looked distracted. A particularly troubling issue was the hotel's policy of accepting cash only for room upgrades. This felt unprofessional and raised questions about the hotel's management practices .Though the manager proved helpful in resolving another issue we encountered. The food quality was satisfactory overall, though we found the options to be limited and repetitive. Fresh fruit choices were notably sparse, with canned pineapple being offered instead of fresh. This limited variety diminished our dining enjoyment over the course of our stay. Unfortunately, we also experienced an unsettling incident where we suspected items had gone missing from our room. Although we lacked concrete proof and chose not to report it, this added to our discomfort and overall dissatisfaction. In another incident, when my sister fell in the dining room, it was disheartening that not a single staff member inquired about her well-being or offered assistance beyond placing a wet floor sign. This lack of attentiveness to guest safety was concerning and marred our perception of the hotel's hospitality standards. Overall, our stay at Pavlo Napa Beach Hotel was underwhelming, and it fell short of our expectations. The lack of cleanliness, indifferent staff attitude, and various disappointments detracted from what should have been a relaxing vacation.