Queens Apartments

Linda was an excellent host. She was very friendly and happy to help out with any questions you might have. The room was very clean and comfortable and the breakfast, freshly cooked and of a very high quality. A short walk into the town centre and handy for buses and one block from the beach. All in all a great stay and we wouldn’t hesitate to return here.

As quoted, I booked and paid £130 for a 2-night stay in July 2024. The hotel replied to confirm the booking but for a slightly higher price of £138. When I queried this slight difference they said there was an error and that the price is now £600 for the 2 nights (£300 per night). Taken aback by this I telephoned ******* who said the hotel should honour the original price. I followed this up by submitting an official "complaint" to ******* in order to find out if in fact the hotel (or *******) is in any way obliged to honour the price quoted and now paid for. I trust this is not an unreasonable thing to do in the circumstances. When I told the hotel of my actions they replied, "Good for you. we are a small business trying to survive post covid and its a genuine mistake as all other properties available at that time are at the correct rates for the event. I wouldn't have you stay with me now if you offered £10k. Good luck. finding another hotel." Three problems here - they shouldn't have 1) quoted £130 in the first instance; then 2) compounded the mistake by subsequently acknowledging the booking for £138 (which might not be the £130, as quoted and paid for, but it's NOWHERE near the £600 they later asked me to pay); and 3) responded rudely and aggressively without justification.

Brilliant stay linda couldnt be anymore accomadating helped with luggage let me charge my mobility scooter battery downstairs save me carrying it upstairs spotless clean even had a fridge which was great location 2 mins from beach definitely be back thanks again linda for you're wonderful hospitality