Parkhotel Bad Ems

Das Hotel ist sehr in die Jahre gekommen, Preis- Leistung ist aber in Ordnung. Nettes Personal.

Absolutely abysmal experience with this hotel. I never had a situation like this before. When we arrived the windows were wide open, 7 degrees outside and the heating was not working at all. Needless to say we could not stay over the night. We understood that our room was not the only one in the hotel with this issue but because the hotel was booked we were not given another room. We tried contacting the property and kept receiving the same answer that somebody will come. Three hours later nobody came, and we were forced to find another place to stay. We are now 1 month away from this situation, the hotel is ignoring our messages and the only reply we get over the phone is that the situation will be solved. You can draw your own conclusions but from my point of view this hotel shouldn't be allowed to receive guests. If you do make a reservation here in the cold season, bring a heater with you just in case. I would rate this hotel zero stars if it would be possible.

No staff at all at the reception. In the information part states check in from 1500-1900 however did not have anyone there since 1800. Could not find anyone in the reception on Monday business hours too.