Grand Resort Bad Ragaz

From the moment we pulled up to the moment we left (sadly) the whole experience was on a totally different level. We went as a big birthday trip for myself and my son, there was 8 of us altogether. All of our rooms were absolutely beautiful my son had a family room for himself his wife and their 3 children, and we had 2 deluxe rooms for the remaining 3 of us. There was fresh fruit and soft drinks, immaculate every where and beautifully appointed but best of all views like we were in a movie. Breakfast was fabulous every morning the staff were so good with the children as well which was nice to see. We ate at Olives and Verve while we were there and all of our food was delicious my son and his wife had a meal at Sven which they said was unbelievable a nice treat. All of the pools are beautiful my personal favourite was the adults only pool and the relaxation room beautiful place to chill. You feel your blood pressure lower and your whole mood lighten the whole time you are there, it was planned to be a one off for all of us my son and family have been 5 times before but I honestly feel I have to return and I can’t wait.

My wife and I stayed for our third visit to this hotel on the 23rd and 24th of May - we enjoyed our previous two visits immensely. The reason for this poor review is as follows. When my wife was paying our bill on departure, she noticed that a charge of 432 CHF had been added to our room's account for use of the hotel's driving range. My wife pointed out that neither of us plays golf and had not used this facility. The disputed amount was deducted from our account, and my wife paid the bill. Or, so she thought. On returning home, we checked our Amex card account only to find out that we had been billed twice for our two night stay. How this occurred I haven't a clue as my wife only entered her pin number once when settling our account. My wife contacted the hotel immediately to point out this error. However, the response from the hotel was not as we would have expected. It was verging on treating the error with disbelief. We emailed the hotel with copies of our paid room account and the duplicate payment on our Amex statement as was requested during my wife's telephone call. This did not elicit the response I would have expected from the hotel management. Despite contacting them twice ( the first email attachments would not open, but the hotel did not inform us of this problem ) therefore we had to get back in touch six days later to be told to re-send the attachments in a different format, which we duly did. I can only commend the Amex team for their excellent response to this issue. Reporting the disputed payments on live chat took all of three minutes, and it was done and dusted. The payment was suspended from our account pending Amex contacting the hotel. The credit has now been posted to our account. I accept that mistakes can occur, but this has tarnished our view of the hotel.

Bad Ragaz people are its greatest value. Yhey are all a treasure. From Arrival till departure , in all areas and fields. Kind, polite, helpful. Genuinely caring and will go above and beyond to meet every need. Great and huge SPA areas, dinning options, great location for long walks in beautiful setting.

Overall it is a very beatiful hotel. The facilities, including the pool, are outstanding! I have a sugguestion to improve accomadations. The light switch in the bathroom (touch-based with pictures of the moon and the sun) was not working properly. If your hands are wet, it does not work at all. It looks sophisticated but is not functional. Sometimes, you need your mobile's phone's flashlight to use the bathroom. It is also was difficult to turn the light off, which also does not help to save energy. The people who work in the hotel are wonderful. Thank you very much to Vlada, who works at the breakfast buffet, for making our mornings enjoyable and always meeting us with a smile! Thank you, housekeeper Joaquin, for going above and beyond to help us! Thank you to all the wonderful people in the hotel who did their best to make our stay effortless and enjoyable.

I am a frequent traveler and love 5 star experiences. My first stay at Grand Hotel Bad Ragaz was beyond amazing. Let's start with the free pick up from the train station and the warm welcome by Luis at the reception. I had a little tour of the hotel which is huge and so opulent and I had a princess feel. The club sandwich in the lobby bar was just delicious and the service was very good . I also had dinner at the Italian restaurant and even though I was in Switzerland I had one of the best pizzas ever and the service was top notch. My highlight is the spa... just WOW the words are not enough to describe it, you should see this! I look forward to coming back soon and thank you so much for making people happy and making them feel special

Just a wonderful all round experience - excellent range of dining options, superb accommodation, a wide range of spa facilities and faultless service. Everything was a combination of professional efficiency with the personal touch set in delightful surroundings both inside and outside.