Hotel Herzoghof

We arrived at 5pm after a long day of travel with no staff in the hotel … a note on the desk to call a number which we were unable to do … we found the “ring” and pushed it which was outside & the person was then talking through it inside the hotel! We were directed to a locked box!! For such a large hotel there is NO parking & to not have any staff was unbelievable! Never have we ever had that experience & we have stayed in a lot of hotels … our advise …FIND ANOTHER HOTEL …. And also the fridge is not cold

Location,. Great view on to Park. Next to city theatres and convenience store and shops just round corner. Great looking Breakfast room. Friendly staff.

Beautiful hotel, amazing area. Staff super friendly and knowledgeable.

Loved the location of this splendid hotel and the old world charm, Many of the rooms with balconies are on the shady side of the hotel. The room was spacious with a king-size bed. The room had a small balcony overlooking the historic Baden casino and park. There is a magnificent stained glass window in the beautiful Jugendstil breakfast room. Breakfast was excellent with a wide range of fruit juices, cereals, pastries, cold cuts, scrambled eggs and bacon and even cake. This hotel would have rated 5 stars except for a number of short-comings; No air conditioning in the rooms (fan was provided on request) Mattresses are saggy and need to be replaced Towels are VERY thin and no small face towels No towel rails in the bathroom (two tiny hooks on the back of the door) Shower cap and vanity packs but no hard soap just weak liquid soaps Shower is combined with a deep bathtub Moldy grout in the shower tiles No kettle in the room and no tea bags, just environmentally-unfriendly coffee pods Bathroom would look better without a large orange mural of a roulette wheel Table and chairs on balcony had not been cleaned.

Staying at the Hotel Herzoghof, and Baden in general, feels a bit like time travel. The hotel and town are sleepy but gorgeous as 19th century, and probably even earlier, architecture lines the streets and everything moves a bit more slowly than in the nearby capital of Vienna. The Herzoghof shares some of this faded glory but is clean, comfortable and with its own old world eccentricities. For instance, the day we arrived, the front desk closed at 6PM, so we had to arrive before then. Likewise, we made the mistake of not booking a parking spot in the hotel's underground parking lot, so we had to find a spot on the street (which was pretty easy). We only stayed for one night, and we did not require any service, so the Hotel Herzoghof was perfect for us, but if you require more assistance, you might need to look elsewhere for your stay in Baden.

This was a last minute booking (made as we were waiting to board our flight to Vienna) as our previous booking cancelled that day. Check in would have closed, by the time we arrived at the hotel. A staff member got in contact quickly to advise of this fact. A late check in facility was advised / instructions issued, so that everything could go smoothly on arrival. This fast response and great customer service resulted in an enjoyable stay, rather than a very stressful one. I cannot thank them enough.