Grand Hotel Victoria

房子地理位置還可以，前台服務人員熱情，房間可以，沒有停車場

The Hotel was wonderful and the Reception Staff were the Jewel in the Crown. Big thank you to Piero who went out of his way to help us travel around neighbouring villages by providing us with a map and information, as well as tips for restaurants to eat at, and for making our stay so comfortable. Likewise to Rosario, Miriam, Alex and Luigi. Our rooms were comfortable, it was quite nice to open our balcony doors looking onto the beach outside. I cannot speak highly enough of the Reception staff who went out of their way to help us navigate our way around and to make our stay so pleasant. Once again, a big thank you to Piero who went above and beyond his duty.

The hotel is in the best location. We 3 oceanfront rooms & a suite. The suite is not really a suite but it was okay. It’s very clean, pretty & for the most part staff is very nice. There was one reception staff member that always seemed flustered & was not so helpful. The rest of them at the desk were great. But, please beware of the balcony doors!! We booked ocean front but could NOT use the balconies because the doors were complicated to open (had NO instructions). In one of the rooms, we attempted to open the balcony doors but they were not working well (probably broken). We then tried turning the lever left instead of right, and it got worse. We immediately reported it! At check out, I was charged 180 euros for the broken door handle!!! I also paid over 2000 euros for 4 nights. We were very easy going & patient guests even when our room refrigerator was broken and they could not accommodate us to park in their garage. But, we are very upset now that we were charged an exorbitant amount of money for a broken handle and we are not even sure if we did break it because when we tried opening it the right way, it did open either. We feel that they took advantage of us because we are American tourists. My family who lives in neighboring towns told us that we should have refused to pay. Anyway, I wanted to forewarn everyone so that they make sure to not accidentally dent or break anything. And, if something is already broken, well good luck in explaining it to them snd expect to be charged for it. The rating deserves to be Poor or Terrible because of the extra charge but I am giving them credit for their other redeeming things.

The hotel is excellent, great location and sublime restaurante, but the best is the personalized attention that you get while there. A special Mention goes to Rosario (Saro) who knows everything and everybody at bagnara and always has kind words and a nice touch with you. Top Location

There was something about waking up to the sound of the sea that was so special. The balcony had a great view. The staff was very kind and accommodating. Would definitely stay here again! The room was also spacious.

Un ottimo hotel per pernottare durante un viaggio. Con la famiglia abbiamo fatto tappa durante un viaggio e ci siamo trovati bene. Colazione molto buona e varia. L'hotel si trova in una posizione privilegiata: dinanzi alla spiaggia e sul corso principale del paese.