Hotel & Terme Bagni di Lucca

The setting and staff were outstanding. It’s a bit of a trek to get to but well worth it. The indoor pool was a little warm and a warning, you need a swimming cap to use it. We were lucky to be provide with a couple by the receptionist. We had a big family pre-wedding celebration meal which was excellent.

This was the first time ever (in 20+ years travelling) that I refused to stay at hotel. The hotel is shabby, tired and in need of refurbishment. We booked this hotel because it had a beautiful location and advertised a spa facility. We arrived and we’re told that there was no spa only a pool. We were given room 209, which was allegedly a superior room, this had tiny balcony, faced a brick wall and had no outdoor furniture. We immediately complained and asked to be moved to another room. No apologies from the lady on reception only telling us ‘we had not paid for a better room’. We were shown room 311 which is a suite with terrace but were told that we could only move for an additional €150 for two nights. This room looked better on first impression and we agreed to move. Once we moved our luggage, we discovered the room was not clean and had dead wood lice on the floor, stained bedcovers, stained sink, filthy terrace and a dirty fridge. At this point we decide to leave. We showed the lady at reception the photos we had taken but she really didn’t care and made no effort to apologise or put right the problems.

After experiencing the indoor pool for a short period of time I started to feel breathless and the heat became unbearable I had no option but to leave. 4 days after returning home I was hospitalised with a respiratory infection and I am still currently taking antibiotics for the problem. Any body else reading this had a similar experience.

Peaceful and warm stay in Bagni di Lucca Italy! Lovely hotel with excellent service. Elena who greeted us upon arrival was absolutely lovely and professional, friendly and welcome! She greeted us warmly upon arrival and facilitated a smooth check in. She ensured that breakfast was to our liking and was most informative and helpful throughout the stay. The property is very quiet and peaceful.

Rather sad and poorly run I was very disappointed by the hotel. The best part was the warm water in the pool. It is very poor value. Specifically, the room was noisy from a water filtration system overhead. I complained and the noise was stopped but so was all the water to my room. Fortunately, I’d already showered, but still had no water for sink or toilet until after breakfast. Talking of which, that consisted of three seriously under-baked croissants and a glass of orange juice. Extremely poor choice of food. No food was available in the evening and the hotel is at the top of a steep hill at least 25 minutes walk away from another place to eat. Sadly, the owners seem to have given up on trying to run the place professionally. Other places nearby are closed. Best feature was the view of the valley. This hotel was easily the worst value of my trip.

The room size was great, the facilities likewise. The view - Bellisimo ;) The breakfast... italian - (Cake, with more cake and coffee.) The staff, great on italian, not so much english. The terme, was like a small inside pool.