Gästanvändare
11 februari 2024
A find this hotel amazing because they promote the heritage of Baguio, and its artists. Experience wise there are of course good and bad. Good: 1. The staff in the reception are very welcoming and provided complete details for our stay. 2. The lobby’s are clean thank you to kuya. 3. The overall interior of the Hotel is excellent. 4. Free shuttle going to the bus station. Bad: (HOKA BREW) 1. During our dinner we got a dirty utensils. (There is a rice on the middle of the fork. YUCK) 2. Before serving our plates, the staff wiped our plates with her hands. (YUCK) 3. We had to get our food from the counter because no one is around to serve it. Sus. 4. The waiter that served us was on a rush. Almost leaving while we are ordering. (We were asking few questions, she was very cold lol) 5. The kitchen was very visible from the customers. And I saw this one kitchen guy who sneezed without any protection/face mask, and wiped his nose then continued cooking. (Sobrang dugyot) Overall. I find this hotel nice really but the staff really needs retraining. (Customer service and food safety)
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