Blue Nile Resort

Hotel is so big and the Tana river view was amazing. Only thing is that there were no much occupancies bit it’s good

Worst customer service at front desk. Poor communication. You have to ask many times before they listen to you. Their customer service seems vary from person to person, not sure what they base. But I clearly observed the attention they give to each customer is different. Not best practice. The internet is inconsistent. The room service could be improved. You just have to work for each service you need at their facility . We didn’t receive any service without asking for it multiple times. The staffs ( except from the security at the gate) need substantial training how to treat every customer regardless of any identifiers.

For foreign foods it might be the best in town. But, the service is terrible. The staff is standing around in clusters talking, not checking on your table, not aware of your needs, you even have to go find them to get your bill! Sadly, this has been my experience multiple times. I will no longer visit this hotel!