The Riversleigh

Please don’t waste your money It’s drab out dated , No restaurant, no bar . Room wasn’t like photos, very dark and dingy Cobwebs, dust behind door we dared not to check under bed, Cold draft under door had to use towel to stop it, Toilet seat loose nearly fell off.

This hotel is quite spread out without a lift to the top floor, quite awkward with a heavy case. It is unmanned most of the time and has an air of neglect, the room certainly was, it was quite expensive, and we booked a suite and expected something a bit special, it really wasn’t! Old furniture, sink with no plug, it’s just not a place a would go back to, parking is not signposted, and the continental breakfast is ok!

A beautiful old resident in the central part of Bairnsdale, stayed over the easter long weekend and unfortunately, the rooms whilst homey and comfortable are noisy both internally and externally. The residence requires an update to modernise it and renovations in some areas to clean it up. Disappointed that the bar was not open and limited meal options were unavailable? Great for an overnight stay but wouldn't recommend any longer!!

An exceptional stay, beautiful old property stunningly maintained throughout, like going into the set of a Poirot movie crossed with a 5 star hotel. Our room was grand, with high ceilings and a massive en-suite, generosity abounds from tea and coffee supplies to the quality of sheets and towels.. with the jewel in the crown a fabulous complimentary breakfast before we left. There is a handsome bar, lovely seating and only 50m away a terrific Thai restaurant. Highly recommended and superb value.

Such a charming old place , spotlessly clean and spacious. Bed incredibly comfortable, big fluffy towels and best shower ever ! Beautiful period dining room , great cocktail bar , staff friendly and helpful. Continental breakfast was plentiful and varied ( tho would’ve killed for bacon and eggs ). Absolutely nothing not to like ……

Terrible customer service and inflexible....worst I have encountered after 100's of trips across thew world, Asia and Australia. Would recommend not booking in case your plans changed. Front office treated us poorly and in a very condescending way

Very much enjoyed a good night’s sleep in this boutique hotel of yesteryear. Beautiful spacious room, comfy bed and clean. This place has old world charm but has been kept very well. There were some renovations underway in the dining during this stay which means it’s only going to get better. I would certainly recommend.

Their website suggests that guests will "enjoy the warmth of a country hotel combined with the luxury you expect from contemporary boutique accommodation." We had a reservation for 2 nights. On arrival we parked our car in the accommodation car park which is adjacent to a builders yard at the back of the property ("country hotel"?). We then tried to find our way in but the front door was locked and nobody was responding. We eventually managed to get in via a side door and were asked for our reservation number which we didn't have as the reservation had been handled by our travel agent and their booking reference wasn't sufficient. We eventually got booked in. The public areas of the building were under renovation. Our room (no. 7) was adjacent to the road, poorly furnished, and had the smallest possible shower room with sink & toilet. The sink was cracked. The floor and walls were tiled and reminiscent of old London public toilets. Breakfast was entirely DIY - nothing cooked was available and you had to make your own tea/coffee. Luxury boutique accommodation - NOT!

Having travelled extensively for the last 35 years, this was the most bizarre place we have stayed. Think this is the first time I have given a 2 star review. They have 2 of the largest TVs I have ever seen in a hotel room, but simple things like giving one tiny bar of soap for the room - there seemed to be brackets to dispense liquid soap but no bottles attached, minimal tea but oversupply of coffee & sugar and people wandering around like lost sheep trying to find their rooms. Checking in at 6pm meant we did not see any staff to alert them to the issues above. Recommend staying somewhere else in Bairnsdale or Metung.