The Merchant Baku

Отель the Merchant это новый роскошный отель в самом сердце старого города прямо на пешеходной улице, где много кафе и ресторанов. У нас был шикарный номер с балконом и видом на местный Арбат. У нас был вкусный утренний завтрак. В отеле работают красивые улыбающиеся люди, которые хорошо относятся к русским и всегда идут на встречу любой просьбе гостя.

地理位置優秀，雖然在老城，但一個門車輛可抵達。房間巨大且隔音效果好，早餐有格調。如果能定陽台房儘量定，畢竟是它的特色。

酒店挨着老城，晚上街上熱鬧非凡，房間隔音好，安靜舒適，服務讓人如沐春風,早餐也很不錯。bravo living experiences

巴庫真的是旅行的驚喜！這個酒店也是驚喜中的驚喜了！

非常非常不錯的酒店，位於巴庫老城邊上，酒店房間大，配套設施好，樓下還有小酒吧，出行公交打車都方便，不錯

Wonderful tasteful impeccably clean rooms and public spaces with a mostly very professional staff, the pleasure in this hotel is the thoughtful touches in each room. Having said this, while soundproofing of windows to outside streets (very busy and active at night) is pretty good, soundproofing to hallways and next door rooms is abysmal and it was not possible to get staff to implement some measure of sound control for totally out of control party rooms. This meant zero sleep in a beautiful room.

The quality of hotel and location are very good. There was a slight leaking issue on our last night that came from the ceiling. If not for that, I would have rated it 5 stars.

The Merchant Baku organized a smooth airport pick-up which put us at ease at the start. At the reception, the personable Mr. Pervez made the usual processes effortless. The location of the hotel was great and our room was comfortable. The Dining area Supervisor, Mr. Nahid was an excellent host and took care of our choices while Mr. Akbar provided prompt service. Although our trip was short, we had a lovely holiday, all thanks to the hotel staff who made it possible. We look forward to our next trip to Baku!

I was looking forward to staying at the hotel and really wanted to score it high but the service was really disappointing. It's a beautiful boutique hotel in a perfect location next to the old town and buzzy area of bars and restaurants. I really enjoyed my stay there. The problem was that when i was trying to call the hotel, the call didn't go through, then when it did it said the call transfer failed and when I got to talk to reservations, the lady told me couldn't transfer the call as she had no such option and I needed to call again. With the 10th attempt, I gave up. We called room service three times on different occassions. Only once they brought what we asked for. The other two times no one bothered and when we called the reception to tell them that nothing had arrived and we were going to sleep they said they were sorry without any attempt to actually chase to deliver what we asked for. We also checked breakfast started at 7am, whereas the guy at the reception insisted it started at 7.30 and then told me to go the bar to check, I told him that he should go and confirm and not sending the guest to sort it out. The service was really disappointing. The only competent person was the bar manager who always greeted us with a smile and ensured we were ok. Long wait for a coffee at breakfast too. I would say, more smiling, more thinking about the guest would help. It's a great hotel as a building though. Very small gym.