Mitsis Bali Paradise recensioner

Our experience at this hotel was disappointing from the start. Upon arrival, with not the friendliest reception (not typical forGreece), we received our room key with no information about the hotel amenities, such as beach towels or loungers. We had to figure things out ourselves. After traveling all day and missing lunch, I asked where to find a snack for me & my daughters (it was 3pm and couldn’t wait until til dinner) and was told there would be cake at 4 PM. The cake was dry and unappetizing, and tiny sad looking sausage rolls were as a vegetarian, I found nothing suitable to eat. We had to go to a cafe to buy sandwiches because there were no available snacks, despite being at an all-inclusive hotel. Later, we discovered there were snacks at the beach bar, but we were not informed. The room did not match the pictures online; it was dated and worn, resembling a hostel more than a 4* hotel. The balcony furniture was old and stained, making it unusable. Despite paying for a garden view, our room overlooked a roof and driveway, with noise from delivery trucks. The pool area was noisy with French entertainment, which we couldn't enjoy since we don't speak French. The furniture was old dated and tables were never wiped downy so full of drink spillages from other guests. When ordering drink, they always ask for your room number, (despite wearing the all inclusive band) which became annoying -it’s like you are constantly being monitored. The food was hit & miss and repetitive. On fish night, there were no vegetarian options in tje buffet, which surprised me as previous nights there were always a few options. Despite my fish allergy, the kitchen staff suggested mussels and salmon pizza (for fish allergy?) before finally offering just fries. How would other guest feel being offered just fries? This lack of accommodation for dietary needs was unacceptable. After the fish experience we decided to eat out every night, where we had great service & food in the tavernas along the beach. When I said we would go to an outside restaurant, the restaurant manager told the kitchen staff to make something. They prepared grilled vegetables for me and my daughter. It was nice, but at the end of the day, it was just vegetables. We ate, was still hungry so went to the beach for some substantial food. We did eat at the other restaurant belonging to to the hotel, where can watch just once a week during your stay. This we found nice, so it’s difficult to understand why except this restaurant the hotel is incapable of delivering decent meals at the main restaurant. When I raised all of these concerns with reception, I was told the manager was not on duty. It seems unprofessional and unbelievable to not have a mager on duty, for a hotel this size. And despite noting my issues and room number, we received no follow-up. This demonstrated a significant lack of customer care. The positive points, the cleaning lady was great, and we appreciated the beach loungers reser