I recently had the pleasure of staying at Royal Kamuela Resort, and I can confidently say it was an outstanding experience from start to finish. Everything about this resort exceeded my expectations—from the beautiful ambiance to the well-cleaned rooms, convenient location and serene surroundings.
However, what truly sets a great hotel apart is how it handles unexpected situations, and Royal Kamuela excelled in this regard. We encountered a minor issue when we were accidentally locked out of our room, just as we were rushing to a scheduled massage appointment. Made Citrayasa and another staff in green (sorry I didn’t get your name!) responded with genuine concern, immediately took ownership of the situation, and went above and beyond to make it right. Not only were they sincerely apologetic, but they also proactively offered us a late check-out, ensuring we could relax and enjoy our stay without feeling rushed.
Their commitment to guest satisfaction didn’t stop there. A miscommunication arose with our airport transfer driver, and once again, Made swiftly stepped in to resolve it seamlessly. Everyone in the team was friendly and their attentiveness and willingness to go the extra mile truly reflect the heart of exceptional hospitality.
Royal Kamuela Resort is a place where you don’t just feel like a guest—you feel genuinely cared for. I highly recommend this resort to anyone looking for a luxurious and thoughtfully managed retreat. I will definitely be returning!
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