The Reward Villas Kerobokan recensioner

I would give zero stars if I could. We had to leave this hotel a night earlier because of one of the most disgusting experiences I’ve ever had in any accommodation. While lying in bed, animal droppings started falling onto the bed and onto me. Actual animal feces landing directly on my bed and body. It was horrifying, and I’ve never felt more uncomfortable or unsafe in a supposed “hotel.” They offered to change the room and to our surprise, the “clean” room had animal feces also. When we brought this to management, they promised a refund of the night we didn’t stay, on the condition that we sign a contract agreeing not to leave a bad review. We agreed in good faith, yet they never issued the refund, proving that they not only offer terrible conditions but also lack integrity. To make matters worse, the swimming pool was so dirty it looked like it hadn’t been cleaned in ages. Staying here was a mistake I’ll never make again, and I urge anyone considering it to look elsewhere. The conditions and the service were beyond unacceptable. I wouldn’t recommend this place to anyone.