Ulu Segara Luxury Suites & Villas

Excellent service, beautiful location, exceptional cleanliness,

the hotel is worth its cost the room view of the ocean is mesmerising not crowded the pool is huge, cocktails are not cheap but they are worth the price the beach access would be a challenge for those who do not like steps and rocks to climb) what I like about the beach is the fact there are no other people, the water hues are like in the ads pics

Pro: The service staff was very nice and prompt in responding to our inquiries. Buggy calls and room service was very quick. Great view of the ocean. Con: The onsite activities coordinator demonstrated deceitful business practices. We prepaid for a large 7 person van to pick us up from the airport since we have a lot of large luggage. Instead of renting the larger vehicle, he swung by the airport in his personal 5 person SEDAN to pick us up. He was only able to transport half our party and 2 luggage, while we waited at the airport for over ONE HOUR. We ended taking a taxi back to the hotel and paying EXTRA. He claims he thought we only have 3 person (we have text chain as proof he is lying!). Management didn't really take corrective action. There are a lot of mosquitoes and ants everywhere on the facility. We sprayed mosquito on our bodies around the clock and each was bitten at least a dozen times. They provided ant repellent to spray around our rooms but didn't really help. We got bitten at least 3-4 times by ants. There is only one restaurant onsite with limited food selection. The restaurant wasn't maintained very well, the floors were cracked everywhere, had to be careful not to trip. Construction is going on throughout our entire stay, heard the jackhammer from dawn to dusk. Towels weren't really clean, they were stained even after we asked for replacement. Each room in our villa had death insects all over, had to ask them to mop it again. This was day 1! Bathtub was also really dirty, didn't use it. Location is difficult to find, especially at night. Our drivers had issues finding the location. One time, the security turned away our driver for no reason.