Mercure Resort Sanur foton

Svar från boendet: Kära gäst, Varmaste hälsningar från Mercure Bali Sanur Resort. Tack för att du delar din feedback med oss. Vi ber om ursäkt för eventuella besvär du upplevt under din vistelse. Vi tar dina kommentarer på allvar och kommer att använda dem för att förbättra våra tjänster och faciliteter. Vi förstår ditt beslut att inte återvända, men vi hoppas att du ger oss en ny chans i framtiden för att ge oss en bättre upplevelse. Med bästa hälsningar, Dayu Purba Guest Experience Manager

Svar från boendet: Bästa _T***gznhuoa****, Soliga hälsningar från Mercure Bali Sanur Resort. Tack så mycket för din feedback. Att veta att din upplevelse inte motsvarade dina förväntningar, det gjorde mig verkligen ledsen. Låt mig uttrycka vår uppriktiga ursäkt. Jag kan vara säker på att jag har riktat din feedback om badhandduken och andra bekvämligheter till vår hushållerska för vår förbättring. _T***gznhuoa****, tack för din feedback och jag önskar att du kommer att ge oss en chans att tjäna dig bättre inom en snar framtid och få dig att uppleva presentationen av vår förbättring. Med bästa hälsningar, Dayu Purba Guest Experience Manager

Svar från boendet: Kära anonym, Varmaste hälsning från Mercure Bali Sanur Resort. Tack för din vänliga recension. Vi uppskattar verkligen att du ägnar din värdefulla tid åt att dela med dig av en sådan lärorik berättelse om din upplevelse, vilket ger fantastiska insikter om resorten. Det är givande att veta att alla sekvenser av dina upplevelser uppfyllde dina förväntningar. Anonym, vi uppskattar verkligen att du delar med dig av dina omhuldade intryck och vi hoppas att få det stora privilegiet att välkomna dig tillbaka inom en snar framtid. Med bästa hälsningar, Dayu Purba Asst. Guest Experience Manager

Svar från boendet: Dear Naw Hay,Thank you so much for your kind words and for sharing your experience at Mercure Bali Sanur Resort.We’re truly delighted to hear that you felt warmly welcomed by our team. A friendly smile and genuine hospitality are at the heart of what we do, and it’s wonderful to know it made your stay more enjoyable.We're also thrilled that you loved the scenery—our peaceful gardens and beachfront views are something we’re very proud to share with our guests.We hope to welcome you back again soon for another relaxing and memorable stay.Warm regards,Samuel TheodorusGuest Experience Manager

Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us! We are truly delighted to hear that you enjoyed your stay and that our accommodations provided a sanctuary for your travels. Your kind words about the timeless elegance of our rooms and the comfort of our beds are deeply appreciated.Our team takes immense pride in delivering exemplary hospitality, and it warms our hearts to know that their efforts made such a positive impression on your stay. I will be sure to share your kind words with everyone who contributed to making your visit memorable.We look forward to the opportunity to welcome you back and ensure your next visit is just as impeccable as this one.Warm regards,AnnaGuest Experience

Svar från boendet: Dear Lesley Alison,Thank you for sharing your wonderful feedback. We are truly grateful for your kind words about our team and the cleanliness of our rooms. It's fantastic to hear that you enjoyed our beach, pools, and the spa – we’re delighted you had such a positive experience. We truly value your feedback regarding the room's decor and food options, and will certainly take your comments into account as we continually strive to enhance our guests’ experiences.We deeply appreciate your recommendation and hope to have the pleasure of welcoming you back in the near future. Your satisfaction is our top priority, and we look forward to making your next stay even more enjoyable.Warm Regards,Samuel TheodorusGuest Experience Manager

Svar från boendet: Dear Guest,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us and appreciated the direct access to Sanur Beach for those beautiful sunrises. While our building may be older, we strive to maintain the high standards that the Accor group is known for, and we're glad this made a positive impact on your experience. We hope to welcome you back soon for another wonderful stay.Kind regards,Samuel TheodorusGuest Experience Manager

Svar från boendet: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the poor service you experienced during your stay. This is certainly not the standard we strive for at Mercure, and I’m deeply sorry that we fell short in several areas, including the responsiveness of our staff, the condition of your room, and the quality of the bike rental.Please accept our apologies for the delay in addressing your requests, especially regarding the additional pillow and the issue with the safe. We have already shared your comments with our team to ensure immediate improvements in our service and responsiveness. Your feedback about the room condition and furniture is also noted, and we will review this with our maintenance and housekeeping teams to address the wear and tear.Regarding the bike, I’m sorry that it was not in proper working order. We will inspect our rental bikes to ensure they meet our guests’ expectations.While I’m glad to hear that you appreciated the location near the beach and the pathway, I understand that other aspects of your stay did not meet your expectations, and for that, I am truly sorry. We value your feedback as it helps us to improve, and we hope to have the opportunity to restore your faith in our services in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager

Svar från boendet: Уважаемый Александр,Благодарим вас за отзыв и за то, что выбрали Mercure Bali Sanur Resort. Мы рады, что вам понравилось расположение отеля на побережье. Нам важно предоставлять комфортный отдых для гостей разных возрастов и национальностей, и ваше наблюдение помогает нам лучше понимать ожидания наших гостей.Будем рады вновь приветствовать вас в нашем курорте.С уважением,Samuel TheodorusGuest Experience Manager