The Palms Ceningan Hotel

Awful service. We visited as a group of 10. We pre booked our table for 7pm. As we would be splitting the bill 4 ways they said it would be best to take each order separately rather than splitting at the end. The food all came out separately. Each group were served their starter, then main course before the next group were served their starter. After 2 hours the 4th order of our group still had not even received their starter whilst group 1 had been finished for over an hour. We saw other tables who came in after us being served. When queried we were told that as they were staying in the hotel, they had priority. This was not mentioned at time of booking and they were quite happy to take our booking. The 4th family decided to leave as by now it was 9pm and they were extremely hungry. They went to pay for their drinks (which also had to be chased up) and were charged a service charge. They asked for this to be removed as they felt they didn’t have great service and it was refused. We went to pay for our meal (my husbands meal was way below standard and this was a more expensive restaurant). We also asked for service ti be removed as we were not able to dine at the same time as our friends. It ruined the whole evening. This was also refused and we were told nothing could be done. If this happened back in the UK, the manager would have been apologetic and some sort of compensation offered. All we asked was for the service charge to be removed. Appalling service and do not recommend. Waiting 2 hours for a meal and not being able to dine with the same people in your booking is not acceptable

This was one of the best experiences of my life! Absolutely mind blowing. I spent two nights here for my partners birthday and we were made to feel so valued from booking to leaving! The owner bent over backwards to make sure we arrived safe and even offered to organise a doctor for my partner as she had been sick travelling through Bali. Jordan and the staff were amazing! So friendly and helpful. Absolutely delighted with the service. The room was cool and spotlessly clean. The view was breathtaking and the sound of the waves breaking was enchanting. The beds were super comfortable and we wanted for nothing. If I come back to Lembongan I would definitely stay here again! The staff brought us to our next location by scooter and showed us everything we needed too. Over the moon with the whole experience and it was so affordable too. Could not recommend a place more! Life changing thank you

My husband and I traveled to Bali for three weeks. One of the places we stayed was The Palm Ceningan. Before we arrived, we knew it was going to be an incredible place to stay. The owner, Jay, was beyond gracious while planning our trip. When we arrived, we were greeted as if we were family. Everyone was so warm and welcoming. We stayed in a cozy bungalow with a view of the ocean. The food selection was amazing and delicious. Jordan took care of arranging our tour to Nusa Penida with ease. The resort is walking distance to the most amazing places (Mahana Point, Secret Beach, and Blue Lagoon.) The Palms Ceningan is a great place to escape and relax. Thanks again to Jay and Wayne for a memorable stay! ❤️