The Royal Purnama Luxury Villas - Adults Only

The Royal Purnama Luxury Villas - Adults Only recensioner

The Royal Purnama Luxury Villas - Adults Only

Purnama Street Beach, Sukawati, Gianyar, Bali, Province of Bali, 80582, IndonesiaVisa hotellinformation
The Royal Purnama Luxury Villas - Adults Only
The Royal Purnama Luxury Villas - Adults OnlyThe Royal Purnama Luxury Villas - Adults OnlyThe Royal Purnama Luxury Villas - Adults Only
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Gästrecensioner

9.3/10
Utmärkt
70 recension
Verifierade recensioner
Läge och interiör8.8
Bekvämligheter9.4
Service9.5
Renlighet9.6
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Alla recensioner(70)
Positiva recensioner(69)
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Utsökt frukost(11)
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Utmärkt för affärsresor(6)
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Utmärkt pool(6)
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Negativa recensioner(1)
Djawad Houssen
One Bedroom Pool Villa - Jepun
Bodde på feb. 2025
Par
16 recension
10.0/10
Enastående
Publicerades 5 apr. 2025
The best hotel i did so far in my life Service perfecr Location perfect Vibe perfect Room perfect I dont know what to say else They even decorated for our engagement anniversary
Översätt
Svar från boendet: Dear Mr/Ms. Djawad Houssen,Thank you so much for your incredibly kind words and the lovely photos you shared! We’re truly honored to hear that your stay with us was the best hotel experience you’ve had in your life — that means the world to us.It was our absolute pleasure to help you celebrate your engagement anniversary, and we're so happy you enjoyed the special decoration. Knowing that you found the service, location, vibe, and room to be “perfect” makes our entire team smile!We hope to welcome you back again for many more beautiful memories in the future.with our warmest regards The Royal Purnama Family
Vivian Fa
One Bedroom Pool Villa - Jepun
Bodde på mars 2025
Res med vänner
7 recension
7.0/10
Publicerades 11 apr. 2025
Everything is great, but the location is far away with everything. Hotel have shuttle bus to the Sanur beach and the art market, but only once everyday. The service of the hotel is great, but only at night, it’s the peak time in the morning, everything takes time. The F&B inside the hotel is great and also with the great view.
Översätt
Svar från boendet: Dear Mr/Ms. Vivian Fa,Thank you very much for your kind feedback. We're delighted to hear that you enjoyed the service, beautiful views, and the quality of our food and beverage offerings. It’s wonderful to know these aspects added to your overall experience.We do understand your concern regarding the location and shuttle schedule. While our tranquil setting offers a peaceful escape, we are still within close proximity to popular destinations like Sanur and Ubud. Your suggestion regarding to Shuttle Schedule is appreciated.We also sincerely apologize for any delays you experienced during peak morning hours. Your comments help us identify areas where we can improve, and we will work closely with our team to ensure a smoother and more efficient service throughout the day.We hope to welcome you back again soon for another relaxing stay.with our warmest regards The Royal Purnama Family
Patrick Manfred
One Bedroom Pool Villa - Cempaka
Bodde på aug. 2024
Par
2 recension
4.5/10
Publicerades 28 sep. 2024
Our pool villa was nice, tidy and extremely quiet. The pool connected to our villa was well maintained and the water clean. The waiters and cleaning staff were very kind. Breakfast and dinner quality was below average for Bali standards. But overall it was a disappointing 3 nights stay for the price of 250€/night and here’s why: Started with the check in, as I arrived alone first by motorbike. My wife followed a few minutes later with taxi for our luggage. When I arrived alone the people at the front desk showed an attitude with “what am I looking for?” with no intention to show any kindness. Once my wife arrived there was also no greetings to her. Yes we got a welcome drink but overall very cold handled. The whole check in process was just briefing of an introduction of services that can be additionally booked - against payments and additional 21% service charges which at every chance very important to mention. When I checked regarding airport shuttle the lady gave me a price of 700.000 Rupiah + Service charge. I asked whether they use one of the nice hotel cars which were parked in front of the lobby. She denied and answered that they will not use these cars but arrange a third party company to drive us - means, they would call a taxi for us. How nice. We arranged privately a driver with a nice SUV that drove us for 250.000. Our booking included one yoga class per day. We learned that it only applies to the 7am class. The afternoon class must be paid (☝️don’t forget +21% service charge). 4 small bottles of basic still water with around 200ml each were placed on the kitchen counter. For the staff it was important to mention during check in that it would be daily refilled but if need more, we must order and pay. It’s a joke, 2 adults with 1 liter of water per day. In any other hotel I’ve stayed, regular water bottles are free of charge and will be supplied as much as you need. For my opinion is a tourist trap and they make you pay for many things and this way too expensive. The hotel is so remote located that guest must fully rely on the hotel (transport as well as meals and drinks) - they don’t have any competition around and they like to see people showing up with a car or motor bike to handle some stuff themselves. The next convenient store is 3km away… From the check in to the escort to our villa it was one message: we can appreciate that Royal Purnama allows us to stay here but they appreciate our MONEY. During our time in Bali we’ve stayed at an Airbnb pool villa, at Fairfield and at Indigo. No matter whether it was a home stay, 4 or 5 star hotel, we were treated with a warm hearted welcome, hospitality, smiling faces and appreciation for our stay (+free water 😅) - unfortunately we experienced the complete opposite at Royal Purnama. As we booked the seafood dinner already in advance, we participated at the first evening. Food was okay. Atmosphere very nice due to live music. However, with all these impressions during check in, we had no further joy to join any other activities with this hotel. Luckily we were somewhat independent due to the motorbike that we could spend our days and meals outside.
Översätt
Svar från boendet: Dear Mr Patrick Z.Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay in our pool villa and appreciated the cleanliness, tranquility, and maintenance of the facilities. It’s also wonderful to know that our waiters and cleaning staff made a positive impression with their kindness.We are deeply concerned about the issues you've raised regarding your overall experience. We sincerely regret that the breakfast quality did not meet your expectations. We truly value guest feedback, as it helps us improve our services. We also apologize that our front office service fell short during your check-in. We regret that you and your partner, Amy, did not feel welcomed upon your arrival at our resort.You are correct that our Front Office Team tends to focus on explaining additional services, such as the airport shuttle, afternoon tea, dinner options, and the 21% tax and service charge. While we aim to provide clarity to avoid misunderstandings, we recognize that this should not be overemphasized. We appreciate your feedback and will work to improve in this area. Thank you for bringing it to our attention.We aim to provide clear and transparent information about all our offerings to enhance your experience, without a focus on profit. We will review the arrival process to make it shorter, faster, and more welcoming, and we will provide further training for our front office team. While our team’s additional questions were intended to be helpful and attentive, we understand that they may have seemed intrusive and time-consuming in your case.We appreciate your feedback and will work on asking more open-ended questions to better understand our guests' needs and preferences, allowing us to offer more personalized options. Your suggestions are invaluable in helping us improve and provide a more efficient and friendly service.We apologize that the price for transportation arrangements did not meet your expectations. Our resort partners with a third-party service for airport transfers due to limited staff. We aim to support the local community as requested by the government, which encourages hotels and restaurants in Bali to use local drivers. These drivers are selected based on their compliance with local permit requirements, which incur additional costs.Typically, standard taxis or ride-sharing services like Grab can drop off guests at the resort. However, for pick-ups, we recommend using either a personal driver or the local community drivers affiliated with our resort for a smoother experience.Thank you for your feedback about the water service. We apologize for any miscommunication during your room orientation. While the minibar water incurs a charge, we want to clarify that complimentary spring water is available in the kitchenette and bathroom. You can request more at any time during your stay at no cost.Our staff is always happy to help ensure you have enough water to stay refreshed. We truly appreciate all guest comments, as they help us improve our servicesRegarding our location, while we understand your concerns about the distance to local amenities, many of our guests choose us precisely for our secluded setting, which allows for a peaceful and exclusive environment. However, we would like to inform you that we have a new beach lounge “Moonstone Beach Lounge”, which is an exclusive extension of The Royal Purnama. We're glad you enjoyed the atmosphere and live music during the Tuesday night Seafood Platter. Unfortunately, this positive experience didn't extend to other aspects of your stay.Your comparison with other accommodations in Bali is valuable feedback. We continuously aim to improve and will use your insights to enhance our hospitality and overall guest experience.We hope to have the chance to welcome you back in the future and provide you with the exceptional experience we strive for.With our warmest regards, The Royal Purnama Family
Michelsss
One Bedroom Jacuzzi Suite Ocean View - Jepun
Bodde på juli 2024
Ensamresenärer
19 recension
10.0/10
Enastående
Publicerades 18 aug. 2024
Gorgeous and quite place, amazing restaurant and singer. For someone who tired of Balinese crowd
Översätt
Svar från boendet: Dear Mr./Ms. Michelsss,Thank you for your kind review. We're delighted to hear you enjoyed your stay with us. Your comments about our restaurant and the singer are much appreciated. We strive to offer a peaceful retreat for those seeking a quieter alternative to busier areas. We're glad our environment provided the tranquil atmosphere you were looking for. We hope to welcome you back again in the future for another relaxing visit.With our warmest regards, The Royal Purnama Family
Sachin23
One Bedroom Pool Villa - Jepun
Bodde på juni 2024
Par
28 recension
10.0/10
Enastående
Publicerades 6 aug. 2024
Amazing hotel with great staff service and breakfast options. Highly recommend this place for those who want a relaxed laid back time.
Översätt
Svar från boendet: Dear Mr./Ms. Sachin Daryn,Thank you so much for your fantastic review and share the nice picture! We’re thrilled to hear that you enjoyed our hotel and the service provided by our team. We take great pride in offering a variety of breakfast options and ensuring that every guest has a relaxing and laid-back experience. Your recommendation is greatly appreciated, and we’re glad to know we met your expectations.We look forward to welcoming you back soon!With our warmest regards, The Royal Purnama Family
Filipino Traveler & Entrepreneur - Beverly Vega
Four Bedroom Beach Front Pool Villa - Sunrise
Bodde på nov. 2024
Familj
83 recension
8.5/10
Mycket bra
Publicerades 20 dec. 2024
Luxurious hotel. Super worth the price! Perfect for a group tour cause it comes with 4 bedrooms. Any excess people can sleep in the living and dining area cause the sofa is huge, very comfy to sleep on, it's like a bed.
Översätt
Svar från boendet: Dear Mr/Ms. Filipino Traveler & Entrepreneur - Beverly Vega,Thank you for sharing such a positive review of your recent stay with us! We're delighted to hear that you found our property luxurious and perfect for a group tour. It’s wonderful to know the spacious layout and comfortable furnishings, especially the sofa, met your expectations and added to your experience.We hope to welcome you and your group back for another memorable stay in the future. With our warmest regards Royal Purnama Family
Elaine WK Lo
One Bedroom Pool Villa - Jepun
Bodde på okt. 2024
Res med vänner
7 recension
7.0/10
Publicerades 5 dec. 2024
Cheap-er resort option but us a good private one. Location is quite far from most of the touristy locations, beaches filled with outsiders, but the premise is well-kept.
Översätt
Svar från boendet: Dear Mr/Ms. Elaine WK Lo,Thank you for taking the time to share your thoughts about your stay with us.We’re glad to hear that you appreciated the well-kept premises of our resort. While we are located away from the bustling tourist areas, this ensures a tranquil and private atmosphere for our guests. The nearby beach is a public one, allowing visitors and locals alike to enjoy its natural beauty.As a boutique resort, we take pride in offering a luxurious yet competitively priced experience, ensuring value while maintaining high standards of comfort and service.We hope to welcome you back for another relaxing stay in the future.With our warmest regards The Royal Purnama Family
Gästanvändare
One Bedroom Pool Villa - Cempaka
Bodde på sep. 2024
Par
8 recension
9.5/10
Otroligt
Publicerades 20 okt. 2024
This hotel is excellent. Rooms are spacious and the hotel grounds are beautiful. The staff are attentive and helpful. Restaurant and spa are very good Highly recommend
Översätt
Svar från boendet: Dear Value Guest,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and found the rooms spacious, the hotel grounds beautiful, and our staff attentive and helpful. It’s great to know you also appreciated our restaurant and spa services. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent experience!With our warmest regardsThe Royal Purnama Family
Gästanvändare
One Bedroom Pool Villa - Jepun
Bodde på maj 2024
Par
1 recension
10.0/10
Enastående
Publicerades 20 juli 2024
everything is wonderful The room is perfect Staff are friendly
Översätt
Svar från boendet: Dear Value Guest,Thank you so much for your kind words! We are thrilled to hear that you found everything wonderful, from the room to the friendly service provided by our staff. Your satisfaction is our top priority, and it’s rewarding to know we met your expectations.We hope to have the pleasure of welcoming you back in the near future!With our warmest regards, The Royal Purnama Family
Jonathan Alexandre Marie RIONDET
One Bedroom Jacuzzi Suite- Jepun
Bodde på sep. 2024
Par
10 recension
9.0/10
Utmärkt
Publicerades 7 okt. 2024
Perfect if you want a romantic place from where you do not want to move for couple of days. The pool a d restaurant area are amazing! Unfortunately you cannot swim like on many beaches in Bali.
Översätt
Svar från boendet: Dear Mr/Ms. Jonathan Alexandre Marie RIONDET, Thank you for your review! We’re delighted to hear that you enjoyed the romantic ambiance of our property, as well as the pool and restaurant area. It’s wonderful to know that these spaces helped create a relaxing and memorable experience for you.We understand that the beach conditions in Bali can sometimes limit swimming opportunities, due to safety reasons regarding to the beach waves, strong currents and the cut-short coral, the beach is not suitable for swimming. And for swimming we recommend the beaches at Sanur (around a 20 minutes drive from our resort).We truly appreciate your feedback and hope to welcome you back for another peaceful getaway soon!With our warmest regardsThe Royal Purnama Family
Gästanvändare
One Bedroom Jacuzzi Suite- Jepun
Bodde på juni 2024
Familj
1 recension
10.0/10
Enastående
Publicerades 9 juli 2024
This was our first visit to Bali. First of all, our welcoming stay at Royal Purnama was a great experience! Road to the hotel was confusing and surprising. But, after reaching, the welcome till bye to the hotel was an awesome and memorable experience. Regret we stayed only around three days! Anyway, we feel totally satisficed, we opt one of the best hotel in Bali.
Översätt
Svar från boendet: Dear Value Guest,Thank you so much for sharing your first Bali experience with us! We're thrilled to hear that your stay at Royal Purnama was nothing short of great. Despite the confusing road due to Our hotel's location is indeed located in a bit more remote area next to the rice fields and ocean but within close proximity of places like Sanur and Ubud, we're glad you found your way to us and enjoyed a warm welcome and memorable hospitality until your departure. It's wonderful to know that your short stay left you feeling satisfied and that we could contribute to making your Bali trip special. We hope to welcome you back for a longer stay in the future.With our warmest regards, The Royal Purnama Family
Yoichi
One Bedroom Jacuzzi Suite- Jepun
Bodde på jan. 2024
Par
5 recension
9.0/10
Utmärkt
Publicerades 13 feb. 2024
The best hospitality and hotel design ever. It’s the perfect to be relaxed at hotel although accesses to places to visit are not so nice, you do not need to go out from this hotel if you want to enjoy staying at hotel.
Översätt
Svar från boendet: Dear Mr/Ms. Yoichi,Thank you for your kind words! We’re truly delighted that you had such a relaxing stay and that our hospitality and design made a lasting impression on you. It means a lot to us that you felt no need to leave the hotel to fully enjoy your time here—that’s exactly the experience we strive to create for our guests.While we understand that access to nearby attractions may not be the easiest, we’re so happy that our resort provided everything you needed for a peaceful and enjoyable stay. We hope to welcome you back soon for another perfectly relaxing getaway!with our warmest regards The Royal Purnama Family
Wiwico
One Bedroom Pool Villa - Cempaka
Bodde på nov. 2023
Ensamresenärer
18 recension
8.5/10
Mycket bra
Publicerades 12 mars 2024
It is a tranquil getaway that I fancy encountering and it still captures my heart after a long while. Anticipate to visit again. Friendly and patient stuff. Hope the WhatsApp communication system could be more effective and efficient.
Översätt
Svar från boendet: Dear Mr/Ms. Wiwico,Thank you for your lovely review! We’re delighted that our tranquil retreat continues to capture your heart, and we truly appreciate your kind words about our friendly and patient staff.We also appreciate your feedback regarding WhatsApp communication. We’re happy to share that we have now implemented a more efficient system to enhance our responsiveness and ensure smoother communication with our guests.We look forward to welcoming you back for another memorable stay!with our warmest regards The Royal Purnama Family
Yang Xun, Gail
One Bedroom Pool Villa - Jepun
Bodde på okt. 2023
Par
1 recension
10.0/10
Enastående
Publicerades 12 nov. 2023
Location is a little far out but that contributes to the idyllic charm of the hotel. Everything was fantastic and all the staff extremely polite and friendly. We were especially impressed that the restaurant staff assiduously recorded our dietary needs to make sure we were covered for the entire stay. Major props to the restaurant for the range of interesting vegetarian options available and the great cocktails! Room cleaning twice a day is also amazing at a time when many hotels are cutting back to once every 2-3 days. The Black Sands spa lives up to its reviews and the massage and bath were incredibly relaxing. We truly enjoyed our little slice of paradise and it was a perfect weekend getaway!
Översätt
Svar från boendet: Dear Mr/Ms. Yang Xun, Gail,Thank you so much for your thoughtful review! We’re truly delighted that you had such a fantastic stay and embraced the idyllic charm of our location. It’s wonderful to hear that our restaurant team took great care in noting your dietary preferences—we strive to make every guest feel looked after, and your kind words will mean a lot to them. We're also thrilled that you enjoyed our vegetarian offerings and cocktails!Your appreciation for the twice-daily room cleaning is especially rewarding, as we believe in maintaining the highest standards of comfort, even as many hotels scale back. And of course, we’re so pleased that your visit to the Black Sands Spa lived up to its reputation! A soothing massage and bath sound like the perfect way to unwind.It was a pleasure hosting you, and we’d love to welcome you back whenever you need another relaxing escape. Until then, we wish you many more memorable travels!with our warmest regards The Royal Purnama Family
Abz11
One Bedroom Pool Villa - Jepun
Bodde på sep. 2023
Par
17 recension
9.0/10
Utmärkt
Publicerades 9 okt. 2023
Great resort
Översätt
Svar från boendet: Dear Mr/Ms. Abz11,Thank you for your kind words! We’re so glad you had a great time at our resort. It truly means a lot to us when our guests leave happy memories. We’d love to welcome you back for another relaxing getaway whenever you’re ready!with our warmest regards The Royal Purnama Family