Alam Pangkung Ubud

Worst experience ever I don't usually write reviews, but I want to share my worst experience with this place. I'm not a tricky person. Especially for budget friendly places like this, I think price makes up for all the other cons. So this is what happened. My flight to Bali was scheduled to arrive late at night. I didn't want any trouble checking in, so I delivered my late arrival to the owner through the customer service of the platform I used for booking. I also sent a message on WhatsApp to the owner when I arrived in Bali that I have made a reservation for two nights and that I will be arriving soon. The owner read the message but did not reply. When I finally reached the place, there was no one at the reception but a piece of torn paper with my name and room number on it. Everything was fine then. But when we got into our room, there was man's underwear and used toilet paper on the bathroom floor. I was not happy about it, but I didn't mind it much either. It was a cheap room, after all. The next morning, we got out of the room for sightseeing and encountered the staff. She asked me if we were checking out, and I told her that we had one more night to stay. I also asked her, with a smile on my face, to remove former guests' underwear from the bathroom. She said she would do so. And we left the place for a couple of hours and when we came back, the nightmare began. All our stuff was piled up in the lobby. The staff said that we have booked for only a night. They took our things out without asking and gave the room to another guest. I showed her my reservation, and she delivered it to the owner. I thought it'll all go well then. Of course, it didn't. The owner asked me, "If you made a reservation for the second night, why is it not on my list?" How am I supposed to know that??? She kept saying that there's nothing she can do because all the rooms are fully booked and that I should look for another accommodation. I reached the customer service of the reservation platform for help. They told me that they would talk to the owner and figure things out. So I told the owner that the customer service would call her and that she should talk to them. But the customer service failed to reach the owner on the phone. "She doesn't answer the calls," they said. The only staff in the lobby also disappeared. There was nothing we could do but to look for new accommodation, as suggsted by the customer service. What's more frustrating is that the man's underwear and used toilet paper that I asked the staff to get rid of were piled up with our belongings. ARE YOU KIDDING ME? We totally wasted a couple of hours of our time and had to get transportation with our own expense. The owner did not compensate for any of that. But this was not the end. When I got to the new accommodation, I found out that one of my electronic devices was missing. It was not much of a value, but it was important for me. So I had no choice but to talk to the owner once again. I sent her a message on WhatsApp, but she didn' t reply right away, so I had to go back all the way to this place. I talked to the staff and the owner. They both told me that all our things were out for collection. What in the world did I do so wrong to deserve all this? Does it make sense to remove guest's belongings without asking? Thanks to them, I had the worst experience of my lifetime. I will never visit Bali again, thanks to them. I hope that I will be the last victim of this place.

Great central location I stayed at Homestay Alam Pangkung for a night, really enjoyed its location in the city center where everything is within walking distance.

Great location near great restaurants and cafes, as well as the Campuhan Ridge Walk. Basic amenities, little room lighting and bathroom could have been better maintained but sewage system overall in Ubud is not great. Had some difficulty finding a contact number or email for the front desk but was able to contact via whatsapp after a few days.