La Joya Biu Biu Resort

So beautiful resort ! Good Spa.🧖 nice staff , comfortable room

Unbeatable cliff top location, it doesn’t get much better than that with private access to a beach. The staff is friendly and exhibits the right attitute, unfortunately the level of English (also a foreign langue to me) is very poor: you’ll have to repeat your wish for many times and still get nothing but a smile, a long wait and/or and “thank you/sorry Sir” but not what you would expect to happen within 5 min. While the breakfast is amazing, food is a bit of a hit and miss: the steak and tuna tartar are from a different world but the famed Mahi-mahi steak or chicken BBQ took 45-60 min to arrive at the table and was dry and over-cooked, a huge disappointment after such a long wait. The worst was trying to order a gin tonic, which at a first attempt came in a glass of 20% tonic and an open can of tonic water rather than arriving properly mixed (it was also hugely sad it didn’t come with any garnish, which I had to ask for separately). In a nutshell, the management doesn’t fully leverage the quality location and friendliness of staff but it’s still a worthwhile place to stay if you’re aware of what to expect.

We stayed in La Joya Biu Biu Resort for three nights and had a great experience overall. The hotel has excellent facilities and access to a private beach. Breakfast is great, and The View restaurant is excellent, too. Our room didn't have a phone, so we had to walk over to the reception if we had an inquiry. We stayed in the Garden Lodge and definitely recommend using that mosquito net, not so much for mosquitos but for geckos. Make sure to spend at least one evening watching the sunset at the restaurant, the view is hard to beat. Be aware that there is a ban for Grab and other taxi services to park at the hotel, so make sure to time your pickup correctly. Otherwise, the locals will send your car further down the road.

Pros: nice view of the sea from the pool, restaurant. Spa was great. Staff were friendly. Food was good too. I’m Cons: was told by the resort that no Grab nor GoJek service can be used in that area, the “standard” fare for taxi to go to airport is IDR 350,000, but we negotiated it down to 210K. Bathroom is half outdoor, can totally be seen showering from the 2nd storey next to my bungalow, or from the small path if you are tall enough. No privacy. The only rubbish bin is in bathroom, we put some leftover of food in it and next morning the trash is everywhere, some animals or birds may have come to eat. Far from downtown (maybe a good point for others).

這家酒店放心沖！一定要提前定，定帶泳池的，真的是太美了，服務和餐廳味道都特別好，一定要點牛排的bbq，超級好吃！最後走的一天都還想吃，我們住了4個晚上，真的捨不得走

入住La Joya Biu Biu Resort是我們這趟峇裏島旅行最差的體驗，沒有之一。如果在國內住慣了酒店到這裏應該是有落差啦。 首先酒店在山裡，幸好我們是包車的，當地的導遊把我們送進去，全是灰撲撲的沙路，並且還是小路，路上一盞路燈都沒有，酒店設施也很原始（説原始完全是給他留面子了），實際上就是爛。前台服務人員工作做的很爛，酒店服務人員也很爛，入住當晚房間裏面蚊子，蟲子，蟑螂全都有，我們三個人入住已經是再付了一份錢（加起來1000rmb一晚了）但是任何好的服務體驗都感受不到。 床上的被子是有很多小黑點的（應該是灰塵之類的，摸起來有顆粒感）我們先和鋪床的工作人員説需要加兩床被子，工作人員應該不怎麼聽懂英文，或者根本不想理我們，他説ok，就直接走了，等了幾十分鐘都沒有拿來，後面又打電話給前台，打了三次才接。前台先是反問我們房間裏已經有被子了，為什麼還要加？我們説了被子臟了他們才同意，而且一開始連第二床被子都不想給我們。 我們在餐廳吃完飯回來就有一衹大蟑螂出現在房間裏，我們和前台交流，他説馬上來，實際上我們又等了20分鐘，蟑螂都繞着房間走了快一圈了……在這麼多蚊蟲情況下，酒店衹給了幾根薰眼睛的香，還沒什麼用……不知道為什麼連基礎的驅蚊片，驅蚊液都沒有。説實話已經無力吐槽。第二天睡醒發現廁所牆趴了衹大蟲，已經無力了。 最後酒店景色確實很好，有免費的早餐也確實不錯，但是居住體驗真的很不好…晚餐在酒店吃的也很難吃，在峇裏島吃的最難吃的東西。 設施：差 衞生：爛 環境：爛 服務：爛