Anonym användare
3 april 2025
+ve: There's greenery around the hotel, even the room's balcony. Nice seaview at breakfast. There's a kids' club with playground and kids pool.
-ve: Service can be improved. We checked in after 3pm and was told room was not ready. Had to wait for almost an hour. Totally unacceptable! Staff only called housekeeping to rush them while repeating the guest is angry. That is not polite. Manager only appeared at the end and was not sincere in apologies as well.
In another incident, our driver was asked by staff to stop away from the shelter, note there was no other cars around, and it was raining, we are with kids and bags and stollers. Staff watched us getting caught in the rain and didn't help.
And another incident, we just went out for breakfast in the hotel. When we were back, the housekeeping guy was in the room and our stuff was on the floor and in the cot. Do not understand why the housekeeping guys are always near our rooms, for long hours, Sometimes the trolley blocked our door, we have to push it away to enter the room.
Location wise, there are many other hotels down the road nearer to malls and shopping streets.
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