Yan's House Hotel

A nice homey place for family, good service for breakfast with friendly ladies and gentlemen. The hotel is located just right in kuta where we can walk to the beach and find variety of food

Check in Nx check out was ok. Welcome drink and service were great too. Breakfast, not recommended to pay for it. Staff was ok, however, when asking for a fork, they required 50k Rp, not sure why we need to pay just for a borrowing a fork, or they were selling this fork to us. Room looks like clean and new, we were happy until in the very early morning at 6am, we were extremely terrified because the very loud sound coming from the ceiling: a cat was tracking the rates! It was ridiculous! I don’t know how many rates were killed by the cat, and how the hotel going to clean it, but this is very unacceptable! If they are so many rates binding behind the wall or ceiling, how clean this hotel can be? We called the staff, and he did not walk in to our room but already heard the sounds from the ceiling at the walkway. And he said, ah, it’s a wild cat. And there is nothing he can do. The sound was continuing until 7ish until we had to head to breakfast and can not sleep anymore. Will upload a video record to Google review.

This hotel was been one of the nice one before, but now very lack of maintenance. They given us 1st floor, and the room moldy and not in the nice condition, aircon leaking, need major maintenance and renovation for sure, very sad with the location and the nice theme of the room, but have quite major problem with this.

Good value for money. Good breakfast. Bedsheets with stains and towels old and maintenance needed in the room as some elements quite old or not in very good condition.

First and last impressions are always with the staff, unfortunately in my instance the experience was less than pleasant. The power hungry parking guard shouting orders was a totally unnecessary and could be dealt with so differently for arriving guests. The receptionist obviously hated her job and didn't want to be there, any request was met with objection. Even requesting a 2nd door key was rejected. I was also unlucky to receive a room with really really bad smells from the bathroom, it seemed like the drains were connected directly to the sewage it was that bad. Rm #122. On my 3 day managed to move rooms which was much better, cleaner and no smells. Rm.# 377 The were lots of positive great points during the stay also. The turndown chocolates are a really nice touch. The location is magnificent, on the doorstep of great restaurants, bars and beach across the road. Really enjoyed the ease of access to everything. Breakfast quality was OK, service in the restaurant was excellent, friendly smiling faces. We didn't use the pool, it's quite small, no sun chairs and in the shade most of the day. It was nice to have the option of jumping in a pool but it wasn't that appealing.

This hotel is amazing! The location is perfect, close to many attractions. The rooms are clean, cozy and well - equipped. The staff here are extremely friendly and helpful. It's really a great place to stay during the trip.