MAMAKA by Ovolo

De uppgraderade oss till det större rummet, det var också ganska förvånad och nöjd. Staberna är så vänliga och hjälpsamma. Frukosten är trevlig med miljön. Bra ställe att bo på om du har en budget och älskar mysiga och superrena rum ＜3

We booked this hotel in Kuta, Bali, because of its boutique-style design, and visually, it did not disappoint. The interior is beautifully decorated, and everything looks stunning. The service was absolutely top-notch—the best I’ve ever experienced. The staff was incredibly attentive and went above and beyond to make us feel welcome. The location near Kuta Beach is convenient in theory, but the reality is quite different. The beach itself is completely covered in trash, and the surrounding area is full of homeless people and beggars. You get approached constantly, which makes walking around quite uncomfortable. This was a completely different side of Bali than what we had expected. Unless you’re here specifically for surfing, Kuta is not a great place to stay if you’re looking for relaxation and tranquility. The hotel’s rooftop terrace is very nice, and the pool is also quite enjoyable. The view from the rooftop restaurant is great, and while the food and drinks are decent, nothing really stood out. Unfortunately, the coffee was a letdown—it looked amazing but didn’t taste nearly as good as expected. The biggest issue with the hotel is the humidity. There is a persistent musty smell throughout the entire property, and despite the housekeeping staff’s best efforts (including air fresheners), it never really goes away. It seems like the hotel may have serious water damage, as there were visible water stains and condensation spots on the ceilings, some of which had clearly been painted over. This significantly impacted our overall impression of the hotel. While the design, service, and rooftop areas were fantastic, the humidity issues were a deal-breaker for us. If another hotel offered the same level of service and aesthetics without these problems, we would choose to stay elsewhere.

The location is very strategic, the staff are very polite, the facilities are complete, and the vibes are great. However, the food menu could be more varied, but everything tastes delicious. 🥰