Aston Kuta Hotel and Residence

Aston Kuta Hotel and Residence recensioner

Aston Kuta Hotel and Residence

Jl. Wana Segara No.2, Kuta, Kec. Kuta, Kabupaten, Badung Regency, Bali, Province of Bali, 80361, IndonesiaVisa hotellinformation
Aston Kuta Hotel and Residence
Aston Kuta Hotel and ResidenceAston Kuta Hotel and ResidenceAston Kuta Hotel and Residence
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Gästrecensioner

4.3/5
Mycket bra
85 recension
Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.1
Service4.5
Renlighet4.2
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Alla recensioner(85)
Positiva recensioner(81)
Recensioner med foton/video(24)
Utmärkt vistelse!(21)
Vänlig ägare(16)
Praktiskt läge(14)
Utsökt frukost(11)
Lätt att ta sig runt(10)
Nära flygplats(10)
Stora rum(9)
Utmärkt för affärsresor(7)
Negativa recensioner(4)
Mariska
Superior-rum
Bodde på aug. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 22 sep. 2024
We enjoyed our time at the hotel. Breakfast was great! Pool area was relaxing and always clean and welcoming. Would recommend any time
Översätt
Svar från boendet: Dear Mariska, Thank you for your kind review. We’re delighted to hear that you had an enjoyable stay and appreciated our breakfast as well as the relaxing and clean pool area. It’s wonderful to know that our efforts to create a welcoming atmosphere resonated with you.Your recommendation means the world to us, and we can’t wait to welcome you back for another great experience anytime.
Haniffp
Superior-rum
Bodde på aug. 2024
Par
3 recension
5.0/5
Enastående
Publicerades 23 sep. 2024
Good location, strategic, spacious room, clean room, staff very welcoming
Översätt
Svar från boendet: Dear Haniffp, Thank you for your kind review. We are delighted to hear that you enjoyed our strategic location, spacious and clean rooms, and the welcoming nature of our staff. Your satisfaction is our top priority, and we’re thrilled that we could provide you with a comfortable and pleasant stay.We hope to have the pleasure of welcoming you back soon for another great experience.
Ctrvlthe
Superior-rum
Bodde på dec. 2024
Ensamresenärer
2 recension
3.2/5
Publicerades 2 jan. 2025
Old hotel. Air conditional and room smells bad. Stayed couple of hours before flight. For the cost, it is not too bad. But won’t recommend for more than one day stays
Översätt
Svar från boendet: Dear Ctrvlthe,Thank you for sharing your feedback on your recent stay. We sincerely apologize for the inconvenience you experienced with the air conditioning and potential odor in your room. While our housekeeping team did not detect unpleasant smells during their inspection, we have reminded them to maintain the highest standards of cleanliness and freshness in all rooms. Regarding the signs of hotel aging, we are pleased to inform you that have recently completed renovations on two of our room types Deluxe Premier and Family Suite, which are now available for booking on our reservation platforms. We are also currently undergoing a phased renovation program to modernize another 2 room types, including the room you stayed in. We will constantly refine our maintenance checks and improve the overall condition of our hotel. Thank you once again, we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Thank you.Sincerely,Ayu Dhani
Koki94
Superior-rum
Bodde på apr. 2024
Par
23 recension
5.0/5
Enastående
Publicerades 4 maj 2024
I had a fantastic last day in Bali, all thanks to the top-notch hotel staff, amenities, and location. The place was impeccably clean and peaceful, and the room had plenty of space for me to relax.
Översätt
Svar från boendet: Dear Sirs,Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic last day in Bali and that our top-notch staff, amenities, and location contributed to your experience. It's always our goal to provide a clean, peaceful environment for our guests to relax in, and we're glad to hear that you found the room spacious and comfortable. We hope to welcome you back again soon for another unforgettable stay.Sincerely,
Clarence1991
Familjerum - rökfritt
Bodde på sep. 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 18 okt. 2024
I had a fantastic stay at Ashton . From hthe moment I walked in, the staff was incredibly welcoming and attentive. The check-in process was smooth, and they went above and beyond to ensure I had everything I needed. My room was spacious, spotless, and well-appointed with modern amenities. The bed was exceptionally comfortable, providing a great night’s sleep. The location was perfect, with easy access to local attractions and dining options. I also enjoyed the on-site restaurant, where the breakfast was delicious and offered a good variety. The hotel’s facilities, including the gym and pool, were clean and well-maintained, adding to the overall experience. I would highly recommend Ashton to anyone looking for a comfortable and memorable stay. I look forward to coming back on my next visit!”
Översätt
Low
Superior-rum
Bodde på mars 2024
Res med vänner
21 recension
4.5/5
Utmärkt
Publicerades 19 apr. 2024
Location is near to airport and walking distance to beach side, shopping, restaurants, convenience stores
Översätt
Stella Moss
Superior-rum
Bodde på mars 2024
Familj
25 recension
5.0/5
Enastående
Publicerades 8 apr. 2024
Everything perfect, a hotel even allowed us to keep our suitcases there . Breakfast and staff are amazing. We will definitely back .
Översätt
Zulfan Azmi
Superior-rum
Bodde på juli 2024
Ensamresenärer
27 recension
5.0/5
Enastående
Publicerades 22 aug. 2024
Thanks for the hotel staff, especially the frontline with their best services. The housekeeping staff also give the best effort to serve guests. This is my second time to stay in Aston Kuta and still on my hotel list to stay when come back to Bali
Översätt
Tine KE
Deluxerum
Bodde på maj 2024
Ensamresenärer
2 recension
4.0/5
Mycket bra
Publicerades 24 juni 2024
I will bring my family for next trip to stay there. Good location even breakfast also good.
Översätt
Gästanvändare
Superior-rum
Bodde på mars 2024
Familj
4 recension
4.7/5
Otroligt
Publicerades 28 apr. 2024
Great stuff and very kind. Its a place we spend a night before we took off. Clean and big room
Översätt
Talian
Superior-rum
Bodde på mars 2024
Par
7 recension
4.5/5
Utmärkt
Publicerades 8 maj 2024
Clean, small hotel close to airport. We used it for quick stop over, nil complaints for the price.
Översätt
Svar från boendet: Dear Talian,Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel clean and conveniently located for your quick stopover near the airport. Your satisfaction with the value we offer is our priority. We appreciate your review and hope to welcome you back again in the future for another pleasant stay.Sincerely,
Natashia Rankin
Superior-rum
Bodde på jan. 2024
Par
8 recension
3.7/5
Publicerades 21 feb. 2024
Very average hotel, quite old and out of date. It's fairly clean and the location is pretty good. Not so much value for money though.
Översätt
Svar från boendet: Dear Natashia RankinWe're pleased to inform you that we've already initiated room renovations to address the concerns you raised regarding the age and outdated feel of the hotel. We're glad to hear that you found the location convenient and the cleanliness satisfactory. Your comments regarding the value for money are duly noted, and we will continue to strive for excellence in this aspect as well. We hope you'll consider giving us another chance to exceed your expectations on your next visit. Please feel free to reach out to us directly if there's anything we can do to make your future stays more enjoyable.Sincerely,
Gästanvändare
Superior-rum
Bodde på dec. 2023
Res med vänner
23 recension
3.7/5
Publicerades 16 jan. 2024
Found a cockroach, except for this everything else is fine. The service is amazing. Friendly staff Oh the room key is annoying, need to reset once in a while
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the amazing service and friendly staff. It's wonderful to know that, overall, you had a good experience. However, we sincerely apologize for any inconvenience caused by the presence of a cockroach in your room. Please rest assured that we take this matter seriously, and our team is conducting a thorough inspection and addressing it promptly to prevent any recurrence. Regarding the issue with the room key and the need for occasional resets, we appreciate your patience and understanding. Our team is actively working on resolving this to ensure a smoother experience for our guests in the future. Your feedback is instrumental in our continuous efforts to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Your feedback is instrumental in our continuous efforts to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,
Gästanvändare
Deluxerum
Bodde på juli 2023
Res med vänner
1 recension
3.7/5
Publicerades 4 sep. 2023
Service at the hotel was good, only having a little problem initially with the communication with the hotel.
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to leave us a review following your recent stay at our hotel. We appreciate your feedback and are glad to hear that you found our service to be good. We are, however, sorry to learn that you encountered some initial communication challenges with our hotel. We value your input and would appreciate it if you could provide us with more details about the specific communication issues you encountered. Your feedback will help us improve and ensure a more seamless experience for all our guests. We look forward to hearing from you and having the opportunity to better understand and address the communication concerns you mentioned.Sincerely,
Gästanvändare
Familjerum - rökfritt
Bodde på juli 2023
Familj
1 recension
2.7/5
Publicerades 3 aug. 2023
Hotel and rooms are very old not to mention the cleanliness . Room and toilet has a musky and damp odor especially it’s linen and towels. Won’t be staying there again !!!
Översätt
Svar från boendet: Dear​ Sir/Madam,We appreciate you taking the time to share your feedback about your recent stay with us, even though you chose to remain anonymous. Guest satisfaction is our top priority, and we take all comments seriously, regardless of the source. We are truly sorry to hear that your experience at our hotel fell short of your expectations. Please know that we are committed to providing a comfortable and enjoyable stay for all our guests, and we regret that we did not meet those standards during your visit. We understand that the age of our property may present some challenges, but we are continually working on improvements to ensure a pleasant ambiance for everyone. Additionally, we are conducting a thorough inspection of our linen to eliminate any instances of dampness, and we will address any room issues to ensure they are well-maintained and comfortable. We wish we had the opportunity to address these concerns during your stay, as we would have done our best to rectify the situation promptly. We value your feedback and hope that you might consider giving us another chance in the future. If you do choose to stay with us again, please do not hesitate to reach out to our hotel's team, and we will personally ensure that your stay is a delightful one. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm Regards,Dewi AndrianiGeneral Manager