HARRIS Hotel & Residences Riverview Kuta - Bali recensioner

We chose to stay at this hotel again mainly because we really enjoyed the buffet breakfast during our last visit. However, during check-in, we were informed that breakfast would now be à la carte instead of buffet due to "low occupancy". This was very disappointing, especially since we booked and paid for four nights with breakfast included and it was clearly stated as a buffet breakfast. We paid IDR 120K per person per day, totaling 240K for two people, but the à la carte breakfast offered only four set menu options. The value just doesn’t add up. Each of the set menus costs only around 40K–60K according to the café’s own pricing, yet we were charged 120K per person for the same items. Even worse, the à la carte options force you to choose just one item in each category. For example, with the American breakfast, I asked if I could have both beef sausage and streaky bacon (beef) and the staff said I could only pick one. I chose beef sausage, but then pork bacon was served as well, something I don't eat. I was confused and upset because I don’t consume pork, and ended up not eating the meal. All I had was tea and some dry, clearly not freshly baked bread (a couple of slices from the supermarket). On the second day, I asked if they could deliver breakfast to our room since they said the hotel was in "low occupancy". They told me they usually don’t do room delivery for à la carte breakfast, but they would do it “just for today” because a staff member agreed to it but not for the following days. "You have to go to the restaurant!" That response was shocking. They advertise buffet breakfast on the booking platforms and still charge 120K per person, but in reality, they only provide à la carte, won’t deliver food to the room, and the selection is very limited. (See attached pictures). Beyond the breakfast issue, the sink in our room was clogged (though maintenance fixed it after we called the front desk), and the hallway had visible black mold definitely not what you'd expect from a 4-star hotel. The building looks run-down, more like a 1 or 2 star hotel, with ceilings in some areas visibly damaged. At night, the whole place feels creepy, and even during the day, it looks abandoned. Housekeeping was also poor they didn’t remove the trash from our room, and shockingly, we found 1 of our underwear that had been drying in the bathroom placed on top of our shoes. That’s completely inappropriate. Cleaning staff should never move or touch guests' personal belongings in such a way. Overall, it was a very disappointing and frustrating experience. Not recommended at all!!! Avoid to stay here!!! There are decent options, especially for the price and category. Don't fall into the trap of "free upgrade" because it's no upgrade to have a clogged sink, AC in the room not cooling at 16 degrees, TV in the room not working (no signal) and smelly room. It is ridiculous the price and the category of this hotel!

The hotel is great because of extremely pleasant members of staff, good service, very good breakfast, lunch, and dinner available at the hotel. Have 2 very good swimming pools. Most importantly, both of them were mainly free. Like a private swimming pool. The only down turn was the location. But as the hotel is in very quiet area and cheap taxis compensate that.

The hotel situated only 15 minutes ride from the airport. (Fyi, there are many Harris hotels in Bali). We received cold welcome drink when we arrived and the receptionist was warm, friendly and accommodating. The room was like the picture shown. Clean bathroom and the room was cleaned daily. It feels very nice coming back to a clean room after one whole day of gallivanting. The location was just nice to go places around Kuta by car due to the traffic jam.If you want to walk around to places like Kuta beach, it is quite impossible. It is a nice family hotel with no frills. We don't even have the chance to dip in the infinity swimming pool due to our itinerary, (it is close at 7pm) but it looks so inviting. The breakfast selection was varied and delicious. Recommended for family with kids. Quiet and peaceful sleep in all our 3 nights there.

location is very good, easy to find food and to visit the places

Very nice view from hotel ..clean ..staff is very nice. Was having a flight early morning so they arrangd for some breakfast. Overall good for family

Playground good. Swimming pool good

Nice hotel rooms and general facilities but the location is terrible. Far from anything and difficult for transport to reach. Service from staff is excellent. Would not stay here if wanting a true Bali experience.

We were upgraded to a suite and it was so old and rundown. Floorboards were coming off, ceilings stained with water and sofa practically coming off. All the furniture are in dire need of restoration of some sort. Shower area very dim too. Thankfully we only stayed for one night. Anything more we would have moved hotel.

Service was better this time, enough space for the family

Close to everywhere. Big pools. Also pool bars. Great stuff. Lovely people. Highly recommend

Amazing place to stay especially if travel with family. Good customer service and facilities. Will come back again .

We love the swimming pool and the room is very big with full facilities.

Good and I would come back here again. It’s near the city centre.

Breakfast was superb. Everything was good as well.