Hotel Suma

its my first experience with Suma Hotel, I booked 2 rooms for 2 days, unfortunately I can't show up on the first day due to emergency family reason ( my old brother passed away on the first day ) I tried to call to the number on the trip.com shown up, but its just an answer machine spoke, so I come on the 2nd day, and teh sold my room to other guest without any confirmation from us, without any call or any further information, so please, be carefull, even you paid for your booking, it doesn't mean confirmed that you will get the room👎 very bad experience with Suma Hotel👎

Rooms and pool were great, fresh flowers and pool towels available to use each day - staff were friendly and welcoming. Breakfast was tasty and fresh. Only negative was that trips were more expensive, we booked elsewhere and saved 100 rupiah p/p so worth keeping in mind. We booked with Dolphin Dreams Bali and loved it so much we went twice. https://maps.app.goo.gl/kXv99eyRYwLfV4ZG9

很糟糕的體驗，到達酒店後被告知我們預訂的兩間房間衞生間漏水，不能住，解決方法是到同一個老闆的另一個酒店入住（非海邊，環境沒法比），當天到的很晚了，也沒辦法和老闆前台掰扯，避雷吧，感覺是酒店超售了，而且前台處理不了我們問題的時候，老闆過來了，老闆態度很不好，説話也相當之不客氣。避雷！！！

前台可以約第二天追海豚的船，離碼頭也很近，出門就是，就是當時我們那個房間門壞了，着急出門，也顧不上鎖門了

Love the garden, the room, the vibe and most of all the firendly and helpfull staff and owners. Have been there many times and will come back. They also have a nice restaurant with delicius food and a coffeshop. Close to the ocean but not a beach for swimming.

+Beautiful Grounds, Comfortable Bed, Pool looked nice but I didn’t use it -Listing is inaccurate. There is no free filtered water dispenser, only available during breakfast. Single use plastic water bottles placed in room. -I was frequently irritated by cigarette smoke from both staff and tourists. The “nonsmoking” area for breakfast was mere feet away from smoking tourists. Tourists here were extremely loud. I moved after the first night due to horrible noise from the pool area and the male next door frequently yelled very loudly for unknown reasons. He additionally smoked on the balcony and his smoke drifted into my room. After moving, staff goofed off for a couple of hours chatting loudly near my room. I continued to be annoyed by ridiculously loud tourists in nearby rooms as well as their cigarette smoke. -I paid for their pricey private dolphin tour on arrival not realizing that the price was much cheaper in a nearby shop and on the street. I expected they would use a good boat captain, but he was rude. Didn’t even introduce himself and ended the 2-hour tour half an hour early for unknown reasons. I complained to staff about the tour but they didn’t care. Manager ignored my refund request, altho I repeated it several times. -I have been traveling in Asia for over 3 months and rarely have been disappointed in my hotels. I left 2 days early without any refund. I will stick with homestays in the future where hosts actually want guests to have a good experience and cheerfully address any concerns.