Naya Gawana Resort & Spa

great place

服務很好，還會選擇這個酒店

We have literally left the hotel and I couldn't wait to write a review. It is our first time in Bali and our expectations are continually being surpassed. I had some correspondence with the staff at Naya Gawana as it was our 29th wedding anniversary whilst staying. Emails were prompt and very helpful. The attention to detail is sublime. Everything from the emails to arrival, as well as the continual efforts by the staff and management whilst you are there. We would recommend the mangrove tour, which has been recently revised to support the local community. It was beyond words. The guide was amazing. We saw deer, heron, egret and many kingfisher diving and catching fish. The tour concluded at sunset drinking hot ginger tea on a traditional Bali boat. We also booked the romantic meal on the jetty. Such a labelled event in the UK would probably lead to disappointment. Falling far short of the mind's eye. We can honestly say it was one of the most truly wonderful experiences of our life. The jetty was decorated and prepared. We had three staff attending to our needs. There were flower decorations and traditional Bali music played by an accomplished member of staff. For over two hours we were treated like royalty. A night we shall not forget. The attention to detail was incredible. Staff discretely checked with us throughout the day. The manager came to check personally and spoke with us throughout our stay. We can't thank the staff enough for their attention to detail, their friendliness and the dedication to us to ensure we had a great time. All that and an infinity pool, great food in the restaurant and sited in a national park, surrounded by mangrove. Thank you for everything xxxx