Amora Ubud Boutique Villas

Good services from hotel good view and private swimming pool

Regrettably, I must share my disappointment with the hotel's customer service during our recent stay. On the evening of the 10th Feb'24, after a tiring day of exploring, we encountered a landslide near the hotel due to heavy rain. Understanding the situation, we reached out to the hotel for assistance, hoping for guidance or support. However, the response from the hotel was disheartening. Despite our plea for help, we were simply told that nothing could be done until the road was cleared. This lack of empathy or willingness to assist guests in a challenging situation was truly disappointing. We were left stranded, exhausted from our travels, and unable to safely navigate the long walk back to the hotel in the rain. It was only through the ingenuity and compassion of our tour driver that we got from Klook that we were able to find a solution. He took the initiative to arrange for locals with bikes to transport us back to the hotel, showing more concern for our well-being than the hotel staff did. While I understand that natural occurrences like landslides are out of their control, the lack of proactive assistance or even basic concern for guests' safety was unacceptable. In the future, I hope the hotel will consider implementing better emergency protocols or at the very least, show more empathy and support for guests facing unexpected challenges. Our experience, unfortunately, fell short of the hospitality one would expect from a reputable establishment. the good side is food is awesome.

Very nice hotel, more in a calm areas of Ubud, delicious breakfast and very friendly staff, front desk is very helpful in organizing taxis, scooter rental

Останавливались на сутки для удобного расположения у пирса . Персонал вежливый, номера чистые . Работал вайфай и очень порадовал бар и бассейн на территории . Есть прачечная и можно оставить чемодан в багажной комнате.

住了四晚，每晚3000不到。這是我住過三千元酒店裡體驗最差的一次。也許店主想做一個高級別墅旅館，但設施和設計華而不實，沒有高級感。問題不少： 1.房間有蟲子 2.石頭浴缸放在户外很小的空間裏，讓人感覺侷促也不衞生，反正我們沒用過一次。 3.淋浴房 廁所與卧室之間沒有門，也沒有簾子，直接相通 4.宣傳片裏的泳池拍的很美。實際感覺不衞生，住了四晚，沒看見一個人在裏面游泳。 5.房間衹擺了兩瓶礦泉水。去前台要過兩次，都給的不痛快 6.最後一天請前台幫我們叫車送機場，説好500k，在前台預付車費時又説600k。當我們提出質疑時，老闆馬上又改口説，好吧好吧，500k好了。讓人感覺能坑一點算一點。實際用Grab叫車，不足400k 客觀地講，酒店員工還是很nice，餐廳的披薩做的不錯。

جميل جدا والاستقبال ايضا اجمل من الموظف يوستين كان متعاون لابعد درجة وكانت الفيلا نظيفة جدا والمرافق جدا رائعة